Experience

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  Motif india infotech private limited

  Aug 2014 - May 2015

  Customer service representative
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  Vodafone

  Jan 2017 - Jun 2019

  Customer relations

  Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Maintained client files, records client notes and other information.Logged call information and solutions provided into internal database.Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

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  Evobiz enterprise pvt ltd

  Dec 2019 - Apr 2023

  Director of operations

  Co-Founded and provided leadership for Printing and Manufacturing company serving local and online clients.Developed and enacted strategic business plans fostering growth in revenue, sales and overall profit of the company.Engaged with existing and potential clients to gain insights into needs, prepared and presented accounting estimates for proposed service costs.Analysed financial data and recommended solutions which improved profitability.

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  Ai variant

  Dec 2022 - May 2023

  Data analyst

  Worked on Food and Beverages Sales Data. Performed ETL procedures to clean, process and load data.Successfully interpreted data in order to draw conclusions for managerial actions and strategy.Proposed solutions to improve system efficiencies and reduce total expense.Conducted detailed analysis and evaluation of business operations and performance and presented reports to Team Manager.Used Power BI and Tableau to make reports and Interactive Dashboards.Prepared professional Charts, Graphs & Presentations on important KPI’s to gain visual insight into the overall performance of the business.Generated systematic calculations using Data Analysis Expressions (DAX) for MoM Growth Change %, Average Daily sales per day. Show less