Experience

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  Econet wireless zimbabwe

  Sept 2012 - Jan 2014

  Client relations specialist

  Client Relations Specialist, building and maintaining meaningful relationships that drive client satisfaction and business growth. Through personalized communication and a deep understanding of client needs, I ensured exceptional service delivery. With a solution-oriented mindset, I provided timely support, and collaboration across teams to exceed client expectations. My strategic approach involved identifying opportunities for upselling, cross-selling, and fostering loyalty. By serving as a bridge between clients and the organization, I contributed to a seamless and productive partnership that fuelled mutual success. My commitment to cultivating trust and providing tailored solutions underscores my dedication to elevating the client experience and achieving long-term business objectives at Econet Wireless with a customer base of more than 7 million subscribers. عرض أقل

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  Ecocash holdings

  Jan 2014 - Aug 2022

  Product Operations Manager, I orchestrated the successful execution and delivery of innovative Vaya Logistics products including Vaya Eats, Vaya Express and Vaya Van & Truck from conception to market. My strategic prowess lies in bridging the gap between product development and operational efficiency. By collaborating closely with cross-functional teams, I ensured alignment of product roadmaps with operational capabilities, revenue budgets, product KPIs, and optimizing processes for seamless operations. My meticulous attention to detail and data-driven decision-making facilitated agile problem-solving and continuous improvement. Through my leadership, I ensured synergy between product vision and operational excellence, resulting in the consistent delivery of high-quality products that exceeded customer expectations and achieve business revenues budget. عرض أقل Product and Operations Team Leader. I spearheaded collaborations of cross-functional teams to drive innovation and operational efficiency. My dual expertise in product management and operations enabled me to lead the end-to-end products lifecycle, while optimizing processes for maximum efficiency. I provided strategic direction by aligning product roadmaps with operational capabilities, ensuring seamless coordination from ideation to delivery at Vaya Technologies Limited a subsidiary of EcoCash Holdings. عرض أقل Product Operations Officer, navigating the intersection of operations and product excellence to drive transformative outcomes. My role encompassed orchestrating seamless collaboration between cross-functional teams, ensuring that product vision aligns with operational realities. With a keen eye for optimization, I streamlined processes, from ideation through to market deployment, cultivating efficiency and superior outcomes. I contributed to delivering cutting-edge products that resonate with customers, exceeding operational expectations. My dedication to harmonizing operations and product innovation served as a catalyst for sustainable growth and industry leadership. عرض أقل Sales Account Manager, specializing in nurturing client relationships, driving EcoCash and EcoSure revenue growth. My strategic approach combined deep industry knowledge with impeccable client understanding and managing over 10 000 channel partners account including EcoCash Agents, Merchants, Bulk Payers, Billers and Payroll Partners in Mashonaland East identifying opportunities and tailoring solutions to address unique needs, I consistently exceeded sales revenue and transaction targets for EcoCash and EcoSure. عرض أقل Reporting analyst, uncovering valuable insights from data that enhanced customer experiences and operational efficiency. By meticulously analyzing customer service metrics, I identified trends and patterns for strategic decision-making and Contact Centre operation optimization. My expertise lies in transforming raw data into meaningful reports and actionable recommendations, enabling the organization to optimize resource allocation and service quality. Through my data-driven approach, I contributed to the continuous enhancement of customer service operations, ensuring seamless interactions and long-lasting relationships with our valued clients. عرض أقل

  • Product Operations Manager

    Jun 2021 - Aug 2022

  • Operations and Product Team Leader

    Jun 2021 - Jun 2021

  • Operations Product Officer

    Apr 2021 - May 2021

  • Sales Account Manager

    May 2016 - Mar 2021

  • Reporting Analyst Customer Experience

    Jan 2014 - Apr 2016
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  Wickes

  May 2023 - now

  Manage warranty claims and processes to ensure customer satisfaction and policy compliance.Key responsibilities include:Claims Management: Review and process warranty claims accurately and promptly.Customer Support: Address warranty inquiries and resolve issues.Documentation: Maintain records of claims and resolutions.Analysis: Identify trends in warranty data and suggest improvements.Collaboration: Coordinate with various teams to ensure product quality.Reporting: Generate reports on warranty claims and metrics.Policy Development: Assist in updating warranty policies and procedures. عرض أقل

  • Warranty Specialist

    Jun 2024 - now

  • e-commerce Warehouse Operations

    May 2023 - Jun 2024