Tiffanie Loeb

Experience

• 

  Changwon Myeongji Girls' High School

  Sept 2006 - Jun 2008

  English Program in Korea (EPIK) Instructor

  • Planned and taught conversation lessons to 15+ classes of 40 students weekly

• 

  Pagoda Foreign Language Institute

  Dec 2008 - Mar 2010

  Adult Language Instructor

  • Planned and taught conversation, reading, and writing classes to adult learners

• 

  University of Minnesota

  Oct 2011 - Jun 2013

  Program Coordinator / Program Mentor

  • Developed curriculum and educational programming for cross-cultural education according to each program’s goals and students' Intercultural Development Inventory (IDI) results.• Created and facilitated debriefing sessions and discussion groups for program participants based on intercultural communication theory.

• 

  Intercultural Communication Institute

  Jul 2013 - Jul 2013

  SIIC Fellow

  The Summer Institute for Intercultural Communication (SIIC) Fellows Program offers an opportunity to go deeper into the field of intercultural communication, to assess career direction, to commit to a personal intercultural practice, and to learn about intercultural team development by working directly with other fellows, SIIC attendees, SIIC staff, and faculty.

• 

  Concordia University-St. Paul

  Jan 2014 - now

  This position oversees the area that serves global clients and employees at the organization. The team provides customer success support for all parts of the life cycle, from recruitment through US employment after graduation.• Developed day-to-day processes, standard operating procedures, and ongoing process improvements to support growth from under 100 to over 1,200 clients from 30+ countries.• Identified opportunities to continuously improve customer service experience by reducing average request processing time from 3 business days to 1 business day.• Manage and oversee all expense reporting and tracking for annual office budget, showcasing effective financial oversight.• Foster relationships as the lead liaison to key external suppliers (travel, software, health insurance, etc.) and global partners in 10+ countries.• Built and led a cross-functional team of 8 full-time staff and 6 part-time staff, providing supervision, development, and training.• Ensured compliance with federal reporting and regulations, successfully gaining approval on four bi-annual recertification applications.• Organize and deliver workshops and resources to 100+ SMEs (faculty & staff) three times annually following ADDIE instructional design model and adult learning best practices.• Identified and led TerraDotta software solution implementation and served as administrator for data management and request processing.• Serve on committee led by CDO to drive implementation of the DEI strategic plan.• Collaborated with SMEs to research, develop, write, and create web content pages (iss.csp.edu). Show less • Served as Principal Designated School Official (PDSO) to ensure university and student compliance with Student and Exchange Visitor Information System (SEVIS) reporting and federal immigration regulations.• Advised students on immigration regulations related to their student visa status and completed required government reporting.• Organized workshops and delivered training resources to 100+ faculty and staff each semester.• Hired, trained, supervised, and developed student employees.• Served as main point of contact to government organizations including Student and Exchange Visitor Program (SEVP), US Customs and Immigration Service (USCIS), US Customs and Border Protection (CBP), and Saudi Arabian Cultural Mission (SACM).• Sole immigration advisor responsible for researching and writing office policies and implementing and operationalizing procedures. Show less

  • Director of ISS, PDSO

    Aug 2016 - now

  • Adjunct Instructor

    Sept 2014 - now

  • Associate Director, PDSO

    Jan 2016 - Aug 2016

  • Advisor, DSO

    Jan 2014 - Dec 2015