Samuel Nyaga

Experience

• 

  Qatar Airways

  Feb 2011 - Sept 2012

  Passenger Service Agent

   Providing excellent world class customer experience at check-in, boarding gates and arrivals hall. Dealing with passengers in a polite, courteous and efficient manner. Customer relationship management, follow ups and query resolution. Handling company and customer property, documents in a responsible manner. Settling any customer claims promptly, efficiently and professionally. Record and report feedback of Premier Customers to help provide suitable recommendations on service deliver wins and failures. Providing solutions for Premier Customers in irregular operations and liaising with other agents to ensure effective service is provided. Show less

• 

  China Road and Bridge Corporation (CRBC)

  Apr 2013 - Nov 2015

  Administrative Assistant

   Assisting with all aspects of administrative management, directory, maintenance, logistics, data entry, equipment inventory and storage. Coordinating between departments and operating units in resolving day-to-day administrative and operational problems. Scheduling and coordinating meetings, interviews, processing visa letters for new employees and other similar activities. Preparing business correspondence with excellence in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Preparing and distributing payroll for staff and facilitating banking. Preparing, reviewing, sending and receiving letters for the company to the various key stakeholders such as Treasury, Lands, KeNHA and KRA. Show less

• 

  Swissport

  Mar 2017 - Feb 2019

  Customer Service Agent

   Ensuring timely and professional responses to all complaints, requests and queries received. Research and compilation of answers for informational requests from customers. Proper recording and scrutiny of complaints received. Maintaining and developing internal/external party relationships. Preparing reports on the activities of the customer care department. Efficient dealing of complaints to completion and enabling customer satisfaction. Rendering useful administrative support to other members of the customer care team. Show less

• 

  KOKO Networks

  Jan 2020 - May 2022

  Executive Customer Relationship Manager

   Building and maintaining profitable relationship with key customers. Overseeing the relationship with customers handled by our team. Keeping customers updated on the latest products in order to increase sales. Expanding the customer base by up selling and cross-selling. Understanding key customer individual needs and addressing them. Conducting business reviews using CRM programs. Knowing our competitor and strategizing accordingly.

• 

  Businessclaud Group

  May 2022 - Feb 2023

  Business Development Officer

  Analyze the current customer base, including portfolios and rolodexes to identify potential sales opportunities.Build strong relationships with customers, outside business contacts and company stakeholders.Review and communicate proposals and cost estimates to customers and stakeholders.Negotiate timelines and budgets.Collaborate with colleagues and peers on the sales, marketing and product development teams to improve overall customer experience and satisfaction.Stay up to date on company best practices, policies, products, pricing and promotions.Increase overall sales efficiency and profitability through excellent salesmanship. Show less

• 

  Avenews

  Feb 2023 - Aug 2023

  Trade Desk Officer

   Ensure practices abide by internal guidelines and external regulations. Develop innovative ways to improve procedure. Provide detailed information and advice to clients and customers. Deliver accurate and timely reporting on contracts, investments and sales. Respond to queries and issues raised by clients and action on them soonest possible. Working with the sales team to develop targeted sales strategies. Identify risk and implement mitigation strategy. Liaise with managers and project leads to ensure effective delivery of service and information. Provide basic troubleshooting and identify issues. Contributing to the growth of the company through a successful team. Escalate incidents immediately when required. Show less

• 

  Qlick.africa

  Oct 2023 - now

  Business Development Executive

   Developed and executed strategic business development plans, resulting in a 40% increase in revenue within 6 months. Cultivated and maintained relationships with key stakeholders and decision-makers, enhancing client retention rates by 90%. Conducted market research and analysis to identify emerging trends and opportunities, leading to the successful launch of various SaaS product/service. Collaborated with cross-functional teams to align business goals and drive project success. Show less