Shantel Downey

Experience

• 

  Milwaukee job corps

  Sept 2010 - Feb 2019

  A support professional that completes all transactional duties in an effort to assist the office of her supervisor run smoothly. The first point of contact to individuals seeking help. Performs all basic office task, including drafting correspondences and manning the telephones, and receiving messages and packages. Maintains supervisor's calendar, provide support and entertains clients in the absence of supervisor. Detail-oriented and has exceptional oral and written communication, answers all calls and draft all correspondences. Wonderful interpersonal skills, serves as the gatekeeper and face of supervisor. Very skilled at multitasking.Assisting the Director of Residential living with daily assignments. Answering and receiving calls. Filing, sorting, coping and making documents for the residential, recreation and leadership departments. Preparing and edit correspondence, communications, presentations and other documents•file and retrieve documents and reference materials•conduct research, assemble and analyze data to prepare reports and documents•design and maintain databases•manage and maintain executive’s schedules, appointments and travel arrangements•arrange and coordinate meetings and events•record, transcribe and distribute minutes of meetings•monitor, respond to and distribute incoming communications•answer and manage incoming calls•receive and interact with incoming visitors•liaise with internal staff at all levels•interact with external clients•co-ordinate project-based work•review operating practices and implement improvements where necessary. Supervising and train Work Base Learning Med Office Support Students. Organize and work with focus groups Show less

  • Career development Counselor

    Apr 2018 - Feb 2019

  • CTS Case Manager / Job Developer

    Mar 2014 - Apr 2018

  • Excutive Administrative Assistant/ Recruiter

    Dec 2011 - Feb 2014

  • Residential Counselor

    Sept 2010 - Dec 2011
• 

  Superior Sound AV

  Jun 2014 - now

  Operations Manager

  Coordinating projects/ events and staffing. Managing day to day operations and staff.

• 

  Professional Services Group

  Nov 2014 - Aug 2015

  Supervised Visitation Case manager

  Supervised Visitation Workers are responsible for transporting children to supervised visitation with their parents, siblings or other family members. They are responsible for supervising the visit and ensuring a safe and positive visiting experience.

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  Kellermeyer Bergensons Services

  May 2015 - Dec 2015

  Project Manager

  •lead the planning and implementation of project•facilitate the definition of project scope, goals and deliverables•define project tasks and resource requirements•develop full scale project plans•assemble and coordinate project staff•manage project budget•manage project resource allocation•plan and schedule project timelines•track project deliverables using appropriate tools•provide direction and support to project team•quality assurance•constantly monitor and report on progress of the project to all stakeholders•present reports defining project progress, problems and solutions •implement and manage project changes and interventions to achieve project outputs•project evaluations and assessment of results Show less

• 

  Boys & Girls Clubs of America

  Feb 2019 - Jul 2022

  Program Manager Of Career development / job developer

  Program Manager over Mysep/ This way Ahead and Earn and Learn programming

• 

  Lakeview Specialty Hospital and Rehab

  Jul 2022 - Dec 2023

  Creating care plans, bsp, isp, assisting residents with all needs and other assigned duties. HR duties as relate to hiring RA staff, CNA’s and CBRF staff.

  • Case Manager

    Jul 2022 - Dec 2023

  • Case Manager

    Jul 2022 - Dec 2023
• 

  BOYS & GIRLS CLUB OF GREATER MILWAUKEE, INC

  Dec 2023 - now

  Project Manager