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Keir Burton

Keir Burton

Youth Pastor

Followers of Keir Burton2000 followers
location of Keir BurtonMechanicsville, Virginia, United States

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  • Timeline

  • About me

    Experienced change agent with expertise in Agile delivery models, Product Management, Design Thinking, Organizational Change Management, Process Management, and DEI frameworks.

  • Education

    • Atlee High School

      -

    • Hampden-Sydney College

      2001 - 2005
      BA Fine Arts

      Activities and Societies: Theta Chi Fraternity (Nu Chapter - Vice President, Keyman), Alpha Psi Omega Fraternity (Delta Delta Cast), Inter-Fraternity Council, Wesley Foundation (Praise and Worship Coordinator), Hampden-Sydney Honor Court (Investigator), Admissions Office Tour Guide, Men's Chorus, Pep Band.

  • Experience

    • Duncan Memorial UMC

      Jan 2005 - Jan 2007
      Youth Pastor

      Administrate all aspects of ministry for youth from 6th to 12th grade, assist with worship leadership.

    • Cavalier Telephone

      Oct 2005 - Oct 2006
      Business Care Associate

      Served as Peer Review Panel quality assurance specialist.Gained expertise in escalation procedure and management, data and order entry, technical support, billing support, and product support.

    • Mondial Assistance

      Oct 2006 - Jul 2009
      Concierge Agent

      Provided personal assistance to AAA, Visa USA, Visa Canada, Access America, Mondial USA, Mondial France, across multiple industries including travel, real estate, hospitality, restaurant, sports, fine arts, and retail, while working within an inbound call center environment and meeting enforced deadlines for quality and timeliness of service.

    • Geek Squad

      Sept 2009 - Jan 2012

      Computer repair. Managed Geek Squad Agents (CIAs) and the Digital Technology sales team. Computer repair and support, ship and receive products in need of repair or recently repaired.

      • CIA

        Mar 2011 - Jan 2012

      • DCI (Deputy of Counter Intelligence)

        Jan 2010 - Mar 2011

      • Part Time CIA

        Sept 2009 - Jan 2010

    • Capital One

      Jan 2012 - Apr 2020

      Scrum Master, Release Train Engineer, Agile change agent, and facilitator for human resources. Intake and mitigate claims for fraudulent and disputed debit card and ACH transactions.

      • Senior Human Resources Associate

        Dec 2018 - Apr 2020

      • Associate Platform Engineer/ Jive Community Manager

        Mar 2017 - Dec 2018

      • Process Manager

        Jul 2015 - Mar 2017

      • Process Coordinator II

        Mar 2012 - Jul 2015

      • Claims Intake Specialist

        Jan 2012 - Mar 2013

    • Apex Systems

      May 2020 - May 2021
      Scrum Master

    • Federal Reserve Bank of Richmond

      May 2021 - Feb 2024

      Agile Chapter Lead, managing a team of Scrum Masters and Release Train Engineers Agile Scrum Master and Release Train Engineer

      • Senior Manager

        Apr 2022 - Feb 2024

      • Sr. Project Manager / Scrum Master

        May 2021 - Mar 2022

    • Portobago Consulting, LLC

      Feb 2024 - now
      Owner

      Solving today’s problems TODAY - not next month.

    • Mraz & Company

      Apr 2024 - now
      Organizational Change Management + DEI + Speaker

    • Discover Financial Services

      Nov 2024 - now
      Principle Agile Program Manager

  • Licenses & Certifications