Javier Escobar

Experience

• 

  Queensland Urban Utilities

  Nov 2011 - Aug 2013

  Customer Service Officer

  In charge of receiving and actioning correspondence relating to faults and emergencies and collaborating with other teams to ensure customers are billed correctly. Using computer software including SAP and Microsoft Office Suite to ensure all documentation is up to date and reflects the information gathered correctly.

• 

  Jetts 24/7 Gym + Own PT business

  Aug 2013 - Sept 2015

  Personal Trainer & Assistant Manager

  Maintenance of all core fitness equipment and ensuring it is safe for daily use of all gym members. Training of four staff members to ensure they are reaching their full potential. Acting as Manager on a temporary contract as the business expands and grows. Updating and drafting all legal documents. Staff rostering and ensuring all shifts are covered.

• 

  Escobars Health & Fitness

  Oct 2015 - Oct 2018

  Personal Trainer

  Drafting Legal Documents, Client Sales, and Client Retention. Client Database. Customised training programs, and nutritional guidance. Muscle Hypertrophy, weight loss, and goal setting. PC maintenance and repair. Setting up Local network and infrastructure including databases and security systems.

• 

  Queensland Health

  Oct 2018 - Aug 2019

  Customer Service Officer

  Microsoft 365, Outlook, Microsoft Publisher, VoIP, Office Administration, Excel Spreadsheets. Maintaining Customer Rostering Database, Customer correspondence via email and phone. processing employee payments.

• 

  Studio Pilates International

  Apr 2021 - now

  Helpdesk/Instructor

  Client retention and sales generation. Updating client database, Content Management Systems (Slack), Social media updates, Instagram, and Facebook. Video conferencing (Zoom). Mac OS, IoS, Android, Microsoft 365, Office Administration. Service Level agreements, MFA (Multi-Factor Authentication). Security and maintenance and upkeep of equipment. Employee Training and development. Software Updates and antivirus.

• 

  Brisbane City Council

  Jun 2023 - now

  Service Desk

  Experienced IT professional specialising in customer-centric ICT support, with a track record of resolving complex issues and fostering positive relationships. Committed to ongoing learning and dedicated to provided top-tier service.