Muhammad Umar Iqbal

Experience

• 

  Standard Chartered Bank

  Aug 2006 - Nov 2008

  Telemarketing Executive

  Take in request for main functions like account opening, pay order request, bank statement, account maintaining certificate , fund transfer request, stop payment request, account closure, change of address, cheque book issuance, ATM card issuance, E-banking service request, and forward it to relevant departments for follow up and completion.Joint custodian of printed ATM cards stock & cheque books.Responsible for addressing customer needs queries, complaints and providing them adequate information about the Bank’s services / products.Inform account balances after proper authentication (name, address, CNIC number, etc.)Keep up to date with products, process manuals and procedures to provide effective and relevant service. Highlights salient features of Bank's products & services to attract them. Assist customers in answering product questions, giving forms etc.Balance Transfer through BT Software. عرض أقل

• 

  PTCL

  Nov 2008 - Oct 2011

  CPE Installer

  Provide voice, data and IPTV services at customers premisesInstallation of CPEs/ONTs, Routers, Switches, LAN and WAN

• 

  Etisalat UAE

  Nov 2011 - Dec 2013

  Arrange service orders & docketsUpdate teams about customers feedbackMaterial handling in service orders & docketsComplete the site diaryReporting overall service orders & dockets to Management Solve the Technical Issues Worked in Technologies as GPON, Copper & WiMAXMajor Responsibilites Includes:Provide voice, data and IPTV services at customers premisesInstallation of CPEs/ONTs, Routers, Switches, RJW, OSP, ISP, IPTV, PABX, LAN and WANJumpering for copper cabinetPatching in FDHInstallation of WiMAX Antennas and SwitchesBasic Knowledge for fire Alarm installation and Smoke Detector.

  • Technical Coordinator

    Jul 2013 - Dec 2013

  • Service Technician (Multi-Skill)

    Nov 2011 - Jul 2013
• 

  Du

  Dec 2013 - now

  Worked at Multiple Projects of Huawei GPON (FTTH/FTTB), Alcatel GPON (FTTH/FTTB) & Nokia GPON (FTTB)Mojor Responsibilities Includes:• Daily calls to customers for migration from old network (Copper) to new network (Fiber).• Providing solutions for technical issues in internet, IPTV and Fixed Line Services.• Updating customer records using Software like CRM, Siebel, NC, BSCS, du-verse.• Retrieving customer records for technical analysis via I-Site software and NBCM software.• Taking customer feedback for service visit of our technical team.• Create circuit • Creating work orders for technical team.• Customer & Team follow up for different queries.• Daily reporting to project manager عرض أقل

  • Network Engineer

    Oct 2019 - now

  • Technical Support

    Dec 2013 - now