Vicky Helliker

Experience

• 

  House of Fraser

  Jun 2000 - Sept 2002

  Clinique Consultant
• 

  The Wessex Hotel

  Oct 2002 - Dec 2002

  Trainee Manager
• 

  House of Fraser

  Dec 2002 - Sept 2003

  Chanel Christmas Consultant / General Sales Person
• 

  Fox and Sons Lettings

  Sept 2003 - Jul 2004

  Lettings Agent
• 

  House of Fraser

  Aug 2004 - Jan 2008

  * Identified, negotiated and secured a new third party route to market for ‘aged’ stock (over six previous seasons) resulting in a reduction of 90% in units* Recognised the significance of Store loyalty cards as a key sales driver and identified a skill gap in selling techniques and product knowledge and therefore developed and implemented a training and reward program to motivate and deliver results, resulting in exceeding store loyalty card new sign ups targets and highest penetration of sales on store account cards in the store* Selected as the Stores Representative for all product and category training externally and internally* Accountable for planning and implementing all in-house training including new recruits and ongoing product and system updates* Accountable for improving rapport with all concession managers and area managers to ensure a team contribution to department sales and an overall team work towards customer service* Leading and motivating the team to deliver sales results* Deliver merchandising standards * Monitoring competitors and creating commercial strategies Show less

  • Sales Manager

    May 2006 - Jan 2008

  • General sales person / Supervisor

    Aug 2004 - May 2006
• 

  Farmers Trading Company Ltd

  Aug 2008 - May 2013

  * Selected to trial an ‘Electronic Article surveillance’ (EAS) system for the company. Liaised with external company, prioritised high loss categories, set standard of trial in-line with customer service expectations, reviewed and measured effectiveness of system, resulting in a reduction of losses in each category. This initiated a national rollout of EAS.* Managed, coached and mentored numerous trainee managers who were successfully placed in permanent management positions across the region* Identified opportunities to succession plan high performing team members to ensure seamless replacement in key roles, resulting in fluid transition into roles and minimal impact on store KPI’s that directly affect the P&L* Ensure that people management practices, processes and systems in store attract, develops, retains, motivates and rewards all team members* To deliver Audit results to the highest standard* Ensure presentation standards are met* Champion continuous improvement across the store* Drive a culture that celebrates the company values* To Comply with Health and Safety regulations and Company policies* Drive customer service strategy* Liaise with local authorities, local businesses and Head Office* Scheduling workload to meet priorities and targets Show less * Identified and addressed performance weakness in strategically significant areas. Focused, upskilled and managed my direct reports to improve delivery against store KPI’s that directly impacted on the store P&L* Designed and rolled out new training modules to increase product knowledge and selling techniques for the store loyalty card which gained extensive corporate take-up* Designed documents to measure and improve trading floor standards, managed direct reports to their measured outcomes, resulting in exceeding store presentation standards, stock KPI’s met, and an increase in sales across all categories* Supported the store manager in transitioning the entire store roster to reflect the new ‘ideal’ roster to enhance the customer service proposition* Involved in the recruitment and interviewing of new staff* Leading and motivating staff to increase sales *Enforcing company policies and procedures* Providing excellent customer service* Ensuring the best practice is followed in safety, legality and quality of service Show less * Achieved top performing categories within Fashion and Beauty with increased sales and reduction in stockloss, by challenging the set standards and pushing beyond them leveraging my international experience of customer service standards and expectations, impacting positively on team moral and consistency of high performance* Accountable for managing processes and procedures to the highest standard and accuracy to ensure maximum sales opportunity * Lead and motivate the staff* Focus on achieving sale targets* Deliver excellent customer service* Delivering excellent presentation and promotional set ups* Maintaining a well organised stockroom and ensuring timely replenishment to the floor* Coach and develop staff* Involved in the recruitment and mentoring of new staff* Undertake staff performance reviews Show less

  • Store Manager

    Apr 2011 - May 2013

  • Trainee Store Manager

    Jun 2011 - Apr 2012

  • Retail Manager

    Sept 2009 - Jun 2011

  • Department Manager

    Aug 2008 - Aug 2009
• 

  Kmart Australia Limited

  Aug 2013 - Jan 2014

  Childrens World Manager

  • Recruited to deliver the implementation of a new store-wide concept and total re-fit while continuing to trade, resulting in a sales increase across all 'Worlds' • Identified opportunities to deliver leadership excellence in change management to ensure a seamless transition into the new ‘service offer’ resulting in consistent customer satisfaction, enhanced management capability and team motivation • Managed the team to deliver service expectations and sales in the Children’s World while simultaneously learning the ‘Kmart’ business Show less

• 

  Helliker home

  Jan 2014 - Apr 2015

  Carer for sick relative

  I returned to the UK to care for a sick relative, who has now passed away. I have taken time since to travel and heal.

• 

  .

  Sept 2015 - Mar 2016

  World Traveler

  My adventure started in Europe, Dubai, Australia, New Zealand and Fiji. I had the most fantastic time and met some amazing people. I then traveled to Costa Rica, Panama, Ecuador, Galapagos Islands, Brazil, Argentina, Bolivia and Peru! This was an experience of a lifetime and made memories I will treasure forever!

• 

  Health-on-Line

  May 2016 - now

  • Team Quality Manager

    Nov 2018 - now

  • PMI Team Quality and Training Team Leader

    Jan 2018 - Nov 2018

  • Training and development Senior

    Jul 2017 - Jan 2018

  • Operations Trainer

    May 2016 - Jul 2017
• 

  AXA Health

  Oct 2020 - now

  Team Quality Team Manager