Youssef Ayman

Experience

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  Vodafone

  Mar 2020 - Oct 2021

  Customer Service Representative

  I was responsible for handling customers and solving their problems, In probation period I was handling medium level customers, after finishing probation by 3 months I got promoted to handle premium customers. I got ranked in the second place on monthly scorecard once but usually I was in the first 20 agent overall the floor.

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  Informatique Education

  Sept 2022 - Nov 2023

  Junior data engineer

  I was part of data migration team, in which:• I contributed in making a generic validation engine to check data quality.• Created an (ETL) pipeline to automate the process of Data migration. • Implemented data quality checks. • Designed a data model to establish a centralized data hub.• Designed a data warehouse.• Built the foundation of a reporting dashboard.

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  ضمان - CGC

  Nov 2023 - now

  Data Engineer

  I am a data engineer in Data Squad, a part of digital transformation team. My Tasks and daily work include:• Designing a data model to establish a staging data layer.• Extracting the needed data from the transactional database to build upon it a data mart.• Building data pipelines according to business use cases.• Optimizing data models and schemas.• Implementing data quality checks, evaluating and recommending appropriate technologies. • Collaborating with cross-functional teams and stakeholders. Show less