Joe N.

Experience

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  The Marist Institute for Public Opinion

  Aug 2005 - May 2009

  Telephone Interviewer

  I improved my interpersonal communication skills as a telephone interviewer who conducted political research surveys at the local, state and national level for the 2006 U.S. Congressional midterm elections and 2008 presidential campaign. This job taught me the importance of establishing a dialogue for each caller, gaining their trust and keeping their interest.

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  Marist College

  Aug 2005 - May 2009

  Student

  I completed my communications degree, concentrating in journalism, cum laude after four years of education both inside the classroom and at work for the Marist Institute of Public Opinion. While at The Circle, the student newspaper, I had a staff of three underclassmen writers and a photographer I mentored. For my senior capping project, I created and edited content for a brand-new, student-run webmagazine, My575. It has already been built into a 3-credit class for future generations from the School of Communications & Media Arts at Marist College. Show less

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  NYS Department of Environmental Conservation

  May 2006 - Aug 2006

  Clerk

  I telephoned small business and corporate offices statewide for the Office of Program Planning, through the Division of Air Resources, to update contact information for air pollution control permits. My clients ranged anywhere from laundromats to cement plants. I also assisted a national research project about emissions regulations for automobiles.

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  Law Offices of L. Tracy Teiger

  Aug 2008 - Aug 2008

  Clerk

  I organized files, recorded client intake interviews, and learned about expunging arrest records. Other duties included the creation of wills, advanced health care directives, and playing a supporting role in legal representation before the United States District Court for the Middle District of Georgia.

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  ToTheCenter.com

  Jan 2009 - Jan 2010

  Writing Intern

  I learned how to manage multiple time-sensitive projects for ToTheCenter.com, with research and reporting on unique coverage about topics in higher education, health and the entertainment industry that had fallen off the radar for a online audience.

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  NYS Department of Environmental Conservation

  May 2009 - Aug 2009

  Laborer

  While publishing data about acid rain deposits, my supervisors taught me about the science behind my numbers, and trained me to do quality assurance checks with Excel-based formulas. Other responsibilities included overnight travel to install air monitors, collecting on-site measurements, and operating a utility van to transport samples from western New York state.

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  Maria College

  Apr 2010 - Nov 2012

  Financial Aid Advisor

  Strong organization and customer service skills helped me manage a high volume of financial aid cases in a timely fashion. Originations and disbursements of federal and state-based loans and grants required intensive collaboration between the Financial Aid Office, the Registrar’s Office and the Bursar’s Office to determine the enrollment and payment histories of several hundred predominantly low-income students.

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  Bilerico Media LLC

  Jun 2012 - Sept 2012

  Editorial Intern

  I blogged about current events impacting the LGBT community through three weekly columns and investigative reports into topics that ranged from charter schools deploying bullied kids as recruitment agents to how boycotting corporations with anti-gay ties evolved with the gay rights movement. I also honed my abilities as an accomplished interviewer, speaking with the leadership of four different, statewide campaigns promoting same-sex marriage through voter referendums. Other responsibilities were included, but not limited to, light coding and copyediting my articles, and those of others, in adherence with Associated Press style guidelines. Show less

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  Columbia-Greene Media

  Dec 2012 - Sept 2014

  Staff Reporter

  Here I honed my news judgment at school board and city council meetings, at accident scenes and in courtrooms. Enterprise reporting about ending stigmas around substance abuse treatment and improving programming at Hudson’s youth center for inner-city children strengthened my interviewing techniques and earned me local respect. I also learned to utilize the BLOX Content Management System to digitally republish and build readership through social media.

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  Anna Maria College

  Sept 2014 - Sept 2016

  Loan Officer/Financial Aid Counselor

  I coordinated financial aid services for approximately 1,400 undergraduate, graduate and continuing education students as part of a $10 million loan portfolio. My daily responsibilities included packaging and verifying students’ federal and state-based aid, certifying alternative loans, posting disbursements, pursuing delinquent borrowers, and explaining to students how to enhance the value of their award letters.

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  University of Massachusetts Dartmouth

  Oct 2016 - Jan 2019

  In addition to my counseling responsibilities, I routinely performed quality assurance checks identifying enrollment and tuition discrepancies, evaluated appeals for Satisfactory Academic Progress, executed Return of Title IV Aid calculations, and made professional judgments on how a student's special circumstances affect their family's ability to afford tuition. I also served as the Financial Aid Street Team (F.A.S.T.) captain, staging Financial Aid Labs and demystifying the application process. Other assignments included participating in panels and giving public presentations to campus partners as the Financial Aid Services liaison. Show less

  • Assistant Director of Financial Aid

    Dec 2016 - Jan 2019

  • Student Loan Manager

    Oct 2016 - Dec 2016
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  New England College of Optometry

  Mar 2019 - May 2021

  Assistant Director of Financial Aid

  I managed a dedicated caseload of approximately 500 aspiring eye doctors with individualized counseling in all aspects of the financial aid process, including federal verification, alternative financing, and responsible debt management.

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  Tufts University School of Medicine

  May 2021 - now

  Assistant Director of Financial Aid/Financial Literacy Coordinator

  I'm providing coordination for Tufts' Financial Literacy Program, Planning for $uccess, shaping a curriculum focused on the overall financial well-being of my medical students. I additionally offer in-depth counseling services around student loan repayment. Other responsibilities include performing needs analysis, packaging, loan processing and monitoring individual components of TUSM's financial aid operations.