Gitahi Thuku

Experience

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  Consortium for National Health Research (CNHR)

  Jan 2016 - Sept 2016

  Intern

  • LAN Maintenance and systems support• Website re-branding and content management• Providing technical IT support to CNHR staff • Development of knowledge management system for Monitoring and Evaluation. • Program monitoring through updating of the gantter and Grants management system conceptualization• Set up, training, and maintenance of Polycom Teleconferencing Unit.• Supported the development of Key programme outputs in the form of drafting policy briefs, evidence briefs, and programme reports.• Supported the programme coordination activities of the SECURE Health (Strengthening Capacity to Use Research Evidence in Health Policy) in Kenya. Mostrar menos

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  CNHR

  Nov 2016 - Jan 2019

  Research Assistant (CNHR sustainability team)

  • Established and managed relationships with various internal and external partner organizations.• Provided support to the larger team in the preparation of proposals, grant agreements, programme reports, and service contracts.• Conducting donor scoping research by implimenting efficient time management techniques to meet deadlines. • Generating and maintaining prospect lists• Writing proposals and responding to calls and evaluate partner reports, tracks results based on output indicators and targets, and generates quarterly and annual reports for donors.• Crafting fundraising messaging, materials, and collateral.• Transformed MEL results into transformative learning design that engaged and capacity-built the different stakeholders and partners.• Running periodic fundraising reports Mostrar menos

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  Airtel Kenya

  Feb 2019 - now

  • Initiate, coordinate and ensure effective analysis of the root causes for all KPIs beyond the admissible parameters.• Instrumental in implementing processes to maximize revenue and process efficiency.• Monitor filtration rules implemented in Mediation.• Perform data analytics using the RA tools on all areas planned and scheduled.• Enhanced transaction monitoring for data pattern trending for available revenue streams to advise business about potential risks.• Perform enhanced customer due diligence to know your customer.• Cross-Functional Team Support - Customer Service L3 fraud and revenue leakages escalations.• Identify risks and gaps in new and existing products and provide mitigation controls on the same.• SDP Subscriber migration localization pre and post-go live validation.• UNICA campaigns recon and analysis. • HLR v Billing node synch mismatch cleanup; OICK CSP and RSA matching• Voucher status validation moving pending to available state.• Design and evaluation of automated reports on the Revenue Assurance Server.• Roaming Recon involving DCH (data clearing house) & Revenue Tracking through MSC v TAPOUT for inroamers, TAPIN v IN for outroamers, and CDR completeness check for TAPOUT. • SGSN, GGSN trending analysis for APN and RGs, data abuser recon showing the network health, data recharge and usage, data billing vs core network recon.• Revenue validation and Recon between to key reporting systems ie BI vs RA RUBIC• ICT IUC recons on routing charges of POI, ILD, mediation rejection,end to end CDR reco, interconnect traffic verification, traffic per trunk analysis and msc mo vs transit vs mt.• Perform impactful risks and gaps assessment in new and existing products and provide mitigation controls on the same and ensure correct rating and billing between organization and partners.• Adhoc reports providing insights to various business KPIs like New and emerging technology like VOLTE and 5G reporting pre and post-launch. Mostrar menos • Implementation and development of Self-Validation Control Checklist (SVCCL) activities that involve periodic transactions trending to monitor Billing and Revenue Assurance systems and for traffic review to develop insights on current and emerging fraudulent trends. • Proactively identify and report Revenue Leakage, RCA and Prevention in potentially risky areas.• Pendency Closure of customer-related issues within SLA to enhance customer experience and reduce demand to call center. • Review of fraud detection tools that proactively monitor transaction and data pattern trends on KPIs like simbox time to detect and block, count of simbox numbers, aggregation of total simbox minutes, Whitelisted APNs,Wangiri alerts, Inala number list, and fraud impact revenue loss to manage fraud investigations and advice business on required measures that analyse and close issues on a near real time basis.• Perform periodic reviews on the status of compliance with legal and regulatory guidelines as provided by the regulator. • Assist and support independent audits and follow through for implementation on the recommendation from the audit. • Reconciliations involving balance movement trending (Pretups vs IN), prepaid subscriber airtime balance movement, trending and analysis of DA balances, trend analysis of revenue KPIS, and me2u validation• Roaming Trending & Revenue Tracking• Create and maintain good working relationships across functions within both internal and external stakeholders.• New products Risk Assessments, review, and implementation– Validate new products pre- go live configurations, UAT validations during tests, and post-go live monitoring for any deviations.• Adhoc SQL reports requests and reports automation.• Collaboration with Payments Industry task force with other Telco partners i.e Equity and Safaricom to note new trends and develop new mitigation practices.• Unica Campaigns and benefits validations• Database migration assurance. Mostrar menos

  • Prepaid and Network assurance SME

    Sept 2022 - now

  • Revenue Assurance and Fraud Management executive

    Feb 2019 - Jan 2022