Brittnee Garrett

Experience

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  Coco's Bar & Hotel

  May 2011 - Sept 2013

  Manager

  Front of House Manager for a busy, seasonal beach bar & hotel. They were a multi-level hospitality venue that also had a night club attached on weekends.RESPONSIBILITIESLead Front of House & Back of House teams Trained and mentored new recruits Coordinating daily restaurant management operationsBoost online market and drive customer interactionsOrganized and delivered key revenue driving events for the businessReduced costs by finding savings and efficiencies ACHIEVEMENTSResponsible for high-volume food service in a tourist-focused beach-side bar and hotel. I played a key role in the business for the 3 seasons I worked at Cocos, driving the restaurant's revenue, profitability and quality goals. I ensured efficient restaurant & hotel operations, while maintaining high production, productivity, quality, and customer-service standards. Show less

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  Shoppers Drug Mart

  Sept 2013 - Sept 2015

  Cashier Supervisor

  Large Pharmaceutical retail store that offers high end cosmetics, electronics, and general grocery. RESPONSIBILITIES Head of customer service Responsible for cash deposits and banking on a regular basis, managing returns, and daily paperwork. Trained and mentored staff Merchandising and organizing of stock to achieve highest revenue return Driving sales targets and key performance targets

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  Whiskey River Speakeasy

  Mar 2014 - Sept 2015

  Supervisor

  A busy whiskey pub located on a bordering city to the United States. It had a strong customer following, as well as being a hot spot for the American tourists, which held a strong sports bar offering as well as night club. RESPONSIBILITIES Exceling in customer serviceDriving staff morale and ensuring employees had a good working environmentWorking efficiently in a fast paced environmentIncreasing sales & revenue Creating beverage menus Providing high level customer service, serving food & drinks in a very busy environment Show less

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  IRIS Residential Inns and Services

  Jan 2015 - Sept 2015

  Friendly Visitor

  An organization aimed to provide safe and secure supportive housing and services for persons with persistent serious mental illness (PSMI). The goals at IRIS is to emphasize the primary need for medical treatment supported by housing and vocational opportunities, as well as, a comprehensive system of rehabilitation. To maximize family support in coping with PSMI and to maximize residents control over their activities.RESPONSIBILITIES- Interact with the residents, organize and facilitate group activities- Provide support and help resolve any conflict that may arise- Assist the program coordinator with group outings- Help to provide a safe and friendly environment for the residents Show less

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  Trippas White Group

  Sept 2015 - Aug 2022

  A leading Australian hospitality company, with a diverse portfolio of restaurants, cafes and event spaces across Australia, including but not limited to Sydney Opera House, Queen Victoria Building, Sydney Tower, The Royal Botanic Gardens, Centennial Parklands, and Australian War Memorial.RESPONSIBILITIESDesigning, driving, and managing online ordering systemsPromote the increase of sales over multiple venues facilitating the increase of profits for the companyBuilding brand loyalty Delivering consumer strategy and targeted campaigns Management of customer databases Show less RESPONSIBILITIESProviding System & Operational support for approximately 30 different venues, ranging from high profile retail venues, schools, event spaces, hospitals, and catering venuesImplementing and maintaining an Online Ordering platform across the company Creating and deploying a Customer Loyalty program for the companyImplementing new systems across the companyPlayed a key role in rolling out 3 venue openings; the Sydney Opera House, Castle Hill RSL and two venues within the Queen Victoria BuildingReviewing all food and beverage menus for the company ensuring company targets of profit are maintained as well as reviewing and reporting all venue stocktakes, monthlyProgramming Point of Sale units across the company, and assisting with daily maintenance and updates Worked as an all hours support for our venuesProvide employee training Show less RESPONSIBILITIES Working on a very flexible roster, always looking for new events and opportunities for our company to have food and beverage offerings as well as rostering the required teams for each event or activationManaging teams of up to 200 staff, frequently using casual or agency staff and executing immaculate eventsAssisting in organizing and planning major events and weddingsManaged our warehouse and production kitchenAssisted with client deliveries Show less RESPONSIBILITIESManaging large and diverse teams including; overseeing staff, greeting guests, serving food and drinks to customers, Theatre Bars, Ordering beverage and confectionary stock for restaurant, theatre bars, and any activations, and responsible for stock managementWorking in Office Admin with various tasks and projects including: organizing staff and events, organizing activationsEvent coordination including Cocktail parties, launches & VIP opening nights Responsible for maintaining COGs for the venue and controlling beverage costsAssisting in menu creations for activations, costs, and new product ranges Show less

  • Customer Loyalty and CRM Manager

    Aug 2021 - Aug 2022

  • Point of Sales (POS), Systems, and Cost Control Support

    Sept 2017 - Aug 2022

  • Operations and Major Events Assistant Manager

    May 2017 - Sept 2017

  • Bar Manager

    Sept 2015 - May 2017
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  Frasil

  Mar 2016 - Sept 2016

  Junior Research Associate

  Frasil is a technology service provider for people living with disability. Using AI and leading technologies, to provide a system that works to support an individual living with a disability. Frasil is about providing the individual the choice of how he/she wishes to connect to the world to and places the control in the individual, not on the software. RESPONSIBILITIESAnalysing and organizing research dataWorking closely with participants in the research study Creating study questionnairesDelivering key stakeholder expectations Collaborating with AI programmers on system design and workflows Show less

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  Liquorland

  Jul 2020 - Jul 2021

  Store Manager & Licensee

  Leading beverage specialists, passionate about providing quality, local products, while still keeping costs consumer friendly. Liquorland prides themselves to be able to offer the perfect product to meet everyone’s needs, whether it’s a gift, celebrating a special moment, or just enjoying a cheeky drink with mates.RESPONSIBILITIESLicenseeTrained, mentored, and built employee performance plans to support team member developmentResponsible for store complianceDriving company targets while strictly keeping in line with store budgesPromoting a shift in culture, focusing on a safe and supportive work environment Raising our customer NPS and driving our service by putting the customer at the centre of everything we doACHIEVEMENTS Leading and supporting a team to reach company targets and challenging our customer service capabilities, while driving to make cultural improvements in the workplace and a more supportive environment for the team. As licensee for the store, I was responsible for ensuring safe sales of alcohol were maintained and driven by the team, in what could be seen as a challenging store, in both location and structural design.By supporting the team, and actively engaging the teams interest in learning about our products, I was able to build a strong reputation in the community with our shared knowledge and customer driven service.From compliance, to rostering, to driving our store targets, I engaged the team to be excited about consistently reaching our targets and trying to continually improve and exceed expectations. I watched many team members grow in their role, by offering and engaging in regular training and supporting team member growth and development within the company. Show less

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  Providoor

  Aug 2022 - now

  System Manager
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  Seventh Street Ventures

  Aug 2022 - now

  System Manager