
Phil Losty
Support Engineer

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About me
Product Manager - Customer Products
Education

University of Warwick
1997 - 2001Bachelor of Science (BSc) Management Science 2:1
Birkbeck, University of London
2003 - 2005Master of Science (MSc) Computer Science
The Open University
2008 - 2016Bachelor of Science (BSc) Mathematics and Statistics 2:2
Experience

Capgemini
Jan 2001 - Jan 2004Support EngineerPart of team responsible for daily running of production accounting system for a large engineering firm using Oracle Peoplesoft

Application Networks
Jan 2004 - Jan 2006Support EngineerResponsibilities included customer support, defect investigation, tracking and resolution, testing and release management

Thomson Reuters
Jan 2006 - Jan 2012Support EngineerThird level support & QA for java-based Market & Liquidity Risk Management system Responsibilities included customer support, defect investigation and resolution,manual testing, release managementUse Salesforce for customer defect communicationUse JIRA for defect reporting and tracking

Misys
Jan 2012 - Jul 2015Scrum Master and Senior Software QA EngineerScrum Master and Senior QA engineer for large/experienced development team producing a new Java/CEP-based Financial Limits system: Misys FusionRisk Limits (http://www.misys.com/solutions/fusionrisk/fusionrisk-limits)Roles have included: Capturing initial requirements using Behaviour Driven Development Mapping Requirements to detailed Agile Epics & Stories Manual testing of completed stories & requirementsDeveloping test plans for use within Sprints, as a basis for automation testing and for future regression testing Managing Scrum ceremonies: Backlog Refinement, Planning Meetings, Daily Standups and Retrospectives Interact with management & other development teams through daily Scrum of Scrums Resolve impediments by dealing with other teams to solve issues for development team Demonstrate completed work to Management and Sales teams Produce end-user documentation Provide training to Sales/Professional Services teamsUse JIRA for Scrum reporting and defect tracking Show less

Piriform
Jul 2015 - Jan 2018QA Manager
V1 Worldwide
Jan 2018 - Mar 2019QA Manager
Joybird
Mar 2019 - Apr 2022QA Manager
Rollbar
Apr 2022 - nowProduct Manager
Licenses & Certifications

Certified Tester Advanced Level - Test Analyst
ISTQB - International Software Testing Qualifications BoardMar 2015- View certificate

LFS101x.2 Introduction to Linux
The Linux FoundationMay 2014 
Certified Tester Advanced Level - Test Manager
ISTQB - International Software Testing Qualifications BoardApr 2015- View certificate

Certified Tester - Foundation Level
ISTQB - International Software Testing Qualifications BoardFeb 2015
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