Jonathon Shaffer

Experience

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  KSB Hospital

  Aug 2006 - Nov 2011

  Basic office tasks Data entryPC repair & maintenance Printer repair & maintenance IP Phone supportLevel 1 Tech supportTelephone customer supportSoftware supportLimited server supportLimited network support RMA supportAS-400 Limited operationsAsset management & DisposalPC deploymentRemote clinic support Basic office tasks Data entryPC repair

  • Information Technology Co-Op

    Sept 2007 - Nov 2011

  • Volunteer

    Aug 2006 - Sept 2007
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  Staples

  Oct 2011 - Nov 2011

  Easy Tech Associate

  Intake and diagnose PC issuesHardware repair and installationSoftware configurationVirus removalTech sales

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  Lumea Staffing

  Nov 2011 - Apr 2012

  Information Technology Technician (BorgWarner)

  Manage infrastructure PC imaging and deploymentZebra thermal printer supportPC troubleshooting & RepairsIT Purchasing Server supportHardware supportRMA supportAsset management and disposalLocal Tech support contact Data migration

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  BorgWarner

  Jan 2014 - now

  Responsible for any and all computer related issues and upkeep of plant infrastructure in the Dixon Illinois plant Downtown Chicago, and remote support of Chicago suburbs and Michigan locations. Assisted in the creation of a specialized service team for the executive officers and board of directors within BorgWarner.Manage support for high profile meeting events both on location and at remote locations.Support the executives with their day to day issues.Support and manage the IT and AV infrastructure within our Chicago executive support office. Responsible for any and all computer related issues and upkeep of plant infrastructure in the Dixon Illinois plant, along with remote support of plants in the Chicago suburbs supported creating software and driver packages in Microsoft System Center Configuration ManagerCreated and maintained group policies for the entire organizationSupported the implementation and deployment of encryption standard for mobile PCsDeveloped and maintained the company Intune instance in Azure Assisted in creating the Azure environment for BYOD and Co-management between Intune and SCCM

  • Senior Client Technology Specialist II

    May 2022 - now

  • Strategy Board IT Support

    Jan 2021 - now

  • Client Technology Specialist

    Apr 2012 - now

  • End User Computing Team

    Jan 2014 - Jan 2021
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  Sauk Valley Community College

  Aug 2016 - now

  Instructor for CIS 187 - Introduction to Cloud ComputingThis introduction to Cloud Computing course will prepare students with the skills required to evaluate and implement standard cloud technologies. Students will implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions. This course will also teach students to manage workload migrations, manage cloud vendors to control costs, use automation and orchestration to bring business value from cloud solutions, and ensure security of cloud implementations using cybersecurity best practices. Show less

  • Computer Technology Instructor - Introduction to Cloud Computing

    Aug 2023 - now

  • Computer Technology Instructor

    Jan 2023 - now

  • Computer Technology Instructor

    Jan 2023 - now

  • Computer Technology Instructor

    Jan 2023 - now

  • Computer Technology Instructor

    Aug 2016 - now

  • Computer Technology Instructor

    Aug 2016 - now

  • Computer Technology Instructor

    Aug 2016 - now

  • Computer Technology Instructor

    Oct 2012 - now

  • Computer Technology Instructor

    Oct 2012 - now

  • Computer Technology Instructor

    Aug 2016 - Dec 2020
• 

  Festival Foods

  Oct 2023 - now

  Responsible for the day-to-day operations of the IT Service Desk that provides level 1 IT technical support to 48 locations and 7500+ Associates. Overall design strategy, delivery, and maintenance of end user technology solutionsPackage, test, and deploy software using Microsoft SCCM\MECM and IntuneAutomate workflows using PowerShell scripting and Microsoft Orchestration Document and streamline existing workflowsEvaluate and secure desktop operating systems throughout the organizationMentor and train other members of the team

  • IT Service Desk & Operations Manager

    Sept 2024 - now

  • End User Technology Engineer

    Oct 2023 - Sept 2024