Glenn Dufresne

Experience

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  United States Air Force

  Jul 2000 - Mar 2006

  Bioenvironmental Engineering Technician

  Implemented Air Force directives on Ramstein and surrounding bases to protect the health and safety of workers, residents, and visitors. Ensured compliance with military and host government environmental regulations. Managed complex programs tracking over 10,000 base personnel. Reduced monthly man hour requirements from ~40 hours to ~5. Leveraged MS Pro Suite and other available tools to revolutionize operations. Meticulously tracked and maintained over $2.5 million in highly specialized equipment. Implemented sound maintenance protocols based on manufacturer specifications. Inspected working procedures of base personnel to protect against dangerous exposures. Evaluated and quantified hazards ensuring that safe levels are not exceeded. Show less

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  AT&T

  Jan 2008 - Jan 2009

  Tier 2 DSL Technical Support

  Provided expert technical assistance to business and residential internet subscribers. Proficient with a variety of network diagnostic tools. Diagnosed local and area network connectivity problems. De-escalated high intensity situations in order to provide timely solutions. Completed step-by-step testing protocols over the phone with non-technical callers. Patiently listened to clients’ concerns and advised on many aspects of computing.

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  Promarketing, Inc.

  Nov 2010 - Mar 2011

  Junior Software Engineer

  Constructed beautiful, multimedia rich web content to designer specifications. Efficiently translated image files into matching template using html and css. Adapted open source PHP calendar to facilitate integration into multiple sites. Composed informative patient educational materials from public domain medical information.

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  GE

  May 2011 - Apr 2015

  Full Stack (Linux Apache MySQL Perl/Python) Software Engineer

  Project Scope: Extend and maintain RailDOCS, a SaaS tool for railroad management, documentation, and tracking.My Role: Provided technical leadership for software development across several business functions and roles. Served as core contact and advisor for clients and stakeholders in interpreting business requirements and specifications. Ensured regulatory compliance with US federal regulations and technical guidelines. Key Achievements: Managed key client and stakeholder relations as a primary liaison, project manager and product owner. Show less

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  Accenture

  Oct 2015 - Dec 2019

  Project Scope: Research technology service offerings and present summary to executive leadership.My Role: Research and present technology service offerings to executive leadership on subjects such as DevOps, API Gateways, Kubernetes service mesh, and Microservices. Build standalone cloud native replacement for the Google Search Appliance.Key Achievements: Single-handedly delivered cloud native web search utilizing AWS managed services (EMR, API Gateway, Lambda, S3, DynamoDB, CloudSearch). Reduced service cost by over 90%.Composed comprehensive API Gateway and Microservices implementation and governance plans. Show less Project Scope: Enable scalable rebuild of client mobile and web apps using dockerized .NET Microservices, NuGets, and supporting AWS infrastructure to drastically reduce customer phone interaction needs.My Role: Using Terraform, create staged (dev, test, performance, user acceptance, production) deployment environments in AWS (Elastic Compute Cloud, Elastic Container Service, API Gateway, Simple Notification Service, ElastiCache, and many more). Accelerate development velocity by providing each team self-service DevOps pipelines using Team Foundation Server. Key Achievements: Successfully introduced terraform Infrastructure As Code for reliable cloud asset management.Constructed initial deployment pipeline ahead of schedule, enabling early velocity gains. Show less Project Scope: Build interface and caching layer between new Angular mobile app and existing backend data stores. Consists of 22 microservices written in Node and deployed to internal cloud using Jenkins.My Role: Build initial microservice template to ensure efficient operation, streamline development, and enforce code consistency between microservices. Automate microservice deployment using flexible scripts executed from Jenkins server. Collaborate with client teams in all aspects of product specification, refinement, and support.Key Achievements: Designed and continuously refined microservice code template for team use.Took over failing DevOps management strategy to deliver efficient automated pipeline. Show less Project Scope: Completely rebuild client web and mobile UX for large US telecom.My Role: Propose and build proof of concept platform architecture elements meeting both functional and non-functional requirements. Perform validation of prospective platform architectures including integration into existing product stack. Build Angular UI testing framework using Selenium. Key Achievements: Developed innovative data analysis tools and visualizations to communicate complex factors to non-technical project managers and stakeholders. Show less

  • Solutions Architect

    Nov 2018 - Dec 2019

  • DevOps Engineer

    Oct 2017 - Oct 2018

  • DevOps and Microservices Engineer

    Oct 2016 - Oct 2017

  • Platform Architecture Consultant

    Oct 2015 - Oct 2016
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  MYOB

  Oct 2020 - Nov 2022

  Senior DevOps Engineer

  Project Scope: Modernize Remote Desktop PayGlobal Online platform.My Role: Design and implement Cloud-first solutions in AWS to improve scalability and reliability of legacy PayGlobal platform. Key Achievements: Replace monolithic multi-tenant SQL database with highly available failover clusters.

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  CyberCX

  Jun 2023 - Nov 2024

  Senior Cloud DevOps Consultant

  Project Scope: Design and implement cloud-based project solutions for public and private sector organizations.My Role: Took over uplift of failing deprecated serverless runtime (typescript/node) applications and delivery toolchain. Reduced manpower requirements by 80%. Manage customer relationships through delivery and follow-up.