James Shepherd, MPM

Experience

• 

  United States Air Force

  Sept 2000 - Jun 2014

  James was the operation maintenance manager for Aerospace Ground Equipment at Ellsworth Air Force Base. He was entrusted with overseeing, designing, and controlling the process of production and redesigning business operations in the production of maintenance, inspections, and servicing of all equipment to ensure the strategic cross-continental mission of the B1-B bomber.- Managed over 700 pieces of ground support equipment worth $2.5 million; oversees 2,000 scheduled/1,000 unscheduled events annually-assured 94% time in commission rate/beating standard by 4%. - Employed the project management principles to initiate, plan, and execute maintenance priorities, programs, and operational planning for 2 global/4 temporary duty missions annually in support of joint military operations—ensured the effective and timely preparation of 300 pieces of equipment and the mobilization of 39 employees annually. - Maintained and controlled 54 Material SDS listed chemicals/initiates and maintains training on HAZMAT/Safety/OSHA programs for 70 employees; equips the HAZMAT environment for proper operations--trains all employees on the efficient/effective management/utilization of the safety/OSHA programs governed by the United States Air Force. - Directed and oversaw 10,000 training tasks annually for 70 employees—attributes maintenance training experience with 2,000 core competencies annually. - Utilized supervisory and mentoring skills when dealing with subordinate supervisors and employees, maintained humility when dealing directly with employees, and ensured tactical sustainable supervisory decisions are made—tracked and maintained progression of employees during their educational advancement from associate to master degrees. - Evaluated assigned personnel performance, documentation, and observable maintenance processes to assure compliance with technical and procedural directives.Manager–Strategic–Project Manager–Supervisor–Trainer–Mentor–DoD/Joint Ops–Tactical Show less As the maintenance training manager for the Ellsworth Air Force base field training detachment. James had direct oversight and responsibility for the detachment’s 20,500 hours taught in the classroom and 8,500 hours taught in the field annually. The detachment embodied 22 instructors teaching 18 diverse maintenance career fields. James was responsible for the supervising and training of 22 instructors, maintenance upkeep of 8 training simulators valued at over $13 million dollars, 4 composite tool kits valued at $1.2 million dollars, and maintenance of the training facility valued at $4.36 million dollars. He taught 1,100 hours to 64 maintenance personnel annually on courses that include AC/DC generation, refrigeration, hydraulics, pneumatics, diesel and turbine engines, and basic and advanced electronics/mechanics. James managed the instructor qualification/evaluation, quality assurance, record management, freedom of information, and budget and acquisition programs. - Certified maintenance training manager: taught 3,400 classroom hours, 2,000 hours in the field, and 200 hours of instructor feedback- Managed annual budget of $12,500, controlled upgrades/improvements/maintenance schedule for assets totaling $13 million and the acquisition program for the maintenance training facility- Quality Assurance (QA) manager for maintenance training facility; conducted 2,500 QA checks annually—utilized program management database to identify and brief trends in training and maintenance- Utilizes policies, work schedules, mission priorities, and problem solving abilities to meet and exceed deadlines- Applied project management fundamentals to manage the cost of operations and schedule maintenance on facilities and training equipment.Manager – Training – Quality Assurance – Project Manager – Supervisor – Program Management – Evaluate - FOIA Show less As the executive services and client support administration manager for Edwards Air Force Base James formulated and executed Management policies, personal assignments, and day-to-day activities of the Executive Services and Client Support Administration staff supporting the Base Commander, Vice-commander, Base Technical Director, and Base Command Chief. Organized, planed, and maintained daily operations of over 3,600 personnel, seven groups and over 24 geographically separated units. Facilitated intra-organization cooperation in settings where authority and accountability were fragmented. Gained access to participants with specific insights and attitudes, developed models of organizational or policy processes, interpreted and projected events through use of models. Utilized Microsoft Office software and various databases to compile statistical spreadsheets, presentations and report documents. Administered organization-wide tasking and details, managed awards recognition programs. - Resurrected base quarterly recognition ceremony where 500 nominees were recognized for their outstanding work—boosted moral for over 3,600 attendees from 24 units across the base.- Managed Deployment Control Center by coordinating the movement of 332 passengers and 50.7 tons of cargo for four readiness exercises- Scheduled/organized 100 readiness trainers and evaluators to provide 9,000 hours of instruction.- Coordinated reliability and maintainability of data that prompted design changes within the Airborne Laser Program. - Recognized public speaker; selected to emcee the Air Force Material Command 2009 annual award banquet for the 4-star general and 600 guests. - Elected president of Middle Tier organization that was composed of over 2,400 middle level supervisors—led 50 base level events that solidified a membership increase of 200%,Manager – Supervisor – Program Manager – Policy – Microsoft Office – Public Speaking Show less Maintain accountability of 200+ airmen upon assignment to Edwards Air Force Base. Utilize highly developed communication skills to personally deliver 1200+ hours of hands on and classroom training to more than 100 students annually. Renovated unused basement and refurbished classroom equipment to create a first class 2000 sq ft schoolhouse saving over $75K. Deliver “customer-first” curriculum. Developed, evaluated, and maintained course documents, examinations and completion for first duty station courses. Coordinate with local community supporters and manage construction of “Starbucks” style internet café for Airman living in the dormitories. Develop, facilitate and instruct hundreds of leadership seminars to include oral presentations, customer service, effective writing, team development and mentorship. Show less

  • Operations Maintenance Manager

    Nov 2013 - Jun 2014

  • Manager, Maintenance Training

    Dec 2009 - Nov 2013

  • Manager, Executive Services and Client Support Administration

    Sept 2008 - Dec 2009

  • Instructor, First Term Airmen Center School House

    Sept 2006 - Sept 2008

  • Aerospace Ground Equipment Journeyman

    Sept 2000 - Sept 2006
• 

  Montana State University

  Jun 2014 - Jan 2018

  Operations Manager for Recreational Sports & Fitness

  Operations Manager- Oversaw all facility operations of the RSF program, coordinating with the Director of Recreation Sports & Fitness (RSF).RSF Student Staff Development - Organized and prepared RSF staff orientations; Implemented proven training and leadership techniques to train the student staff to high industry standards. Oversight of Student Facility Staff and Training - Hire, train, evaluate and mentor 30+ students, in their positions as Equipment Room Supervisors, Receptionists, Mechanics and Building Supervisors. Supervised the Maintenance of Fitness Equipment - Coordinated the repair, warranty work and preventative maintenance plan for all RSF equipment. Responded to student, faculty and staff daily requests for programs and services related to all areas of supervision. Served as an advocate for students, faculty and staff in helping design and administer programs and services, while aligning with the university and RSF missions. Worked closely with all RSF staff and MSU staff to coordinate programs and services for the MSU community. Coordinated with RSF Marketing Director to advertise programs to the MSU community. Coordinated and maintained a healthy working relationship with the Office of Sports Facilities. Show less

• 

  FedEx Ground

  Dec 2016 - now

  • Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives.• Management responsibilities include, but are not limited to hiring, terminations, caching, skills development, recognition and records, performance management and staff productivity.• Plans, organizes, staffs, directs, and controls the day-to-day operations of the department; develops and implements policies and programs as necessary. • Develops and manages the department budget ensures compliance and addresses variances and other budget concerns.• Ensures that the facility adheres to all aspects of the contract and holds all Independent Contractors (IC) Independent Service Providers (ISP) accountable to the operating agreement.• Manages the execution of performance standards, goals, and reports results as appropriate.• Implements corporate initiative roll outs, recommends improvement strategies, and monitors implementation within the facility.• Participates in the development of and responsible for administering company safety strategies and programs.• Promotes a safe work environment through overseeing safety committees, training, and verifying all safety concerns are addressed.• Verifies that the facility is in compliance with business controls and oversees the development of action plans to address deficiencies found during business control self-audit (BCSA).• Performs all other facility activities in the absence of the Sr. manager.• Applies Quality Driven Management principles to promote continuous improvement. Show less • Managed and oversaw the entire sort operations within a FedEx Ground (FXG) station or hub • Supported the FedEx Ground (FXG) Safety Above All Culture, ensuring compliance to FXG policies and procedures and governmental regulations • Served as a Champion for FXG’s Safety Above All Culture and supports all related initiatives • Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity • Planed, organized, staffed, directed, and controlled the day-to-day operations of the assigned sort • Ensured the sort is running in accordance with established safety, quality, and service standards • Oversaw or ensured daily visual inspections of loads to ensure proper quality for customers and/or vendors • Determined the sort’s strategic goals and ensures quality, service, cost, and productivity goals are achieved • Planned sort strategy based on projected volume, head count, and other special circumstances and factors • Directed and guided the sort management team to ensure common understanding of operational updates and daily goals for the work area • Fostered a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary • Participated in the development of and responsible for administering company safety strategies and programs • Participated in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters • Ensured compliance with Company policy and federal, state and local regulations • Understood and administered all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary Show less Supports the FedEx Ground (FXG) Safety Above All Culture, manages the day-to-day operation of the station and collaborates with cross-functional co-workers to provide the best possible service to the customers through timely and safe movement of parcels throughout our system, in accordance with company policies and procedures.Provides continual feedback to employees regarding both positive and negative performancePrioritizes, schedule and delegate employee work assignments to meet company performance standards.Interviews, hires, trains, and direct work assignments, reward/discipline employees, resolve employee conflicts or complaints, and assist in the resolution of RESPECT claims and employee relations issues as they arise. Evaluate employee performance and development needs to challenge their potential.Conducts meetings to effectively communicate values, strategies, and objectives, and assign accountabilities; plan, monitor, and appraise job results; develop a climate for offering information and opinions.Manages safety programs; investigate problems and recommend corrective actions. Participates in the development of and responsible for administering company safety strategies and programs.Ensures compliance with all safety and work rules and regulations, and the maintenance of departmental housekeeping standards. Manage safety programs; investigate problems and recommend corrective actions.Conducts performance reviews and provide continual feedback on both positive and negative performance.Motivates employees to maximize productivity and potential through fairly rewarding & recognizing employees.Ensures organizational/departmental compliance with all local, state and federal regulatory agencies. Promote affirmative action and equal employment opportunity.When required, participate in daily/weekly/monthly site staff meetings, corporate planning meetings and conference calls. Attend meetings, development training, and conference calls. Show less

  • Assistant Facilities Manager

    Oct 2022 - now

  • Sort Operations Manager

    May 2021 - Oct 2022

  • Operations Manager

    Dec 2016 - May 2021