Britton Hill

Experience

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  CoitCom

  Jun 2000 - Jun 2001

  Technician

  • Designed and installed custom satellite and audio visual systems for Bay Area commercial and residential applications. • Assessed customer needs to provide simple useable solutions resulting in fewer technical callbacks.

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  Menlo Park Presbyterian Church

  Jun 2001 - Jun 2004

  Staff Assistant Middle School Ministries

  Developed student focused programs targeting grade levels 6th-8th to meet goal of increasing student attendance in organization. Trained and equipped volunteer leaders to facilitate successful programs and events. Coordinated events; tasks include contracting venues, transportation, and vendors; managing event budgets; managing staff and volunteers. Taught biblical and ethical principles to students.· Contributed to the creation and development of curriculum specifically targeting middle school students.· Increased participation from 100 to 350 students in two years by implementing new small group format.· Expanded student awareness by organizing and leading domestic and international service projects.· Produced multi-media presentations resulting in increased student engagement during weekly programs. Show less

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  Paradise Chevrolet Cadillac

  Apr 2005 - Jan 2006

  Automotive Technician Apprentice

  Paradise Chevrolet Cadillac gave me the opportunity and foundation to be successful in the automotive industry.• Assisted Master Technician in the diagnosis and repair of drivability related concerns. • Diagnose, repair, and maintain Chevrolet and Cadillac vehicles • Developed working knowledge of factory and dealer repair standards.

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  Richmond BMW/Crown MINI of Richmond

  Oct 2006 - Mar 2008

  Automotive Technician

  Responsible for the diagnosis, repair, and maintenance of BMW vehicles. Ensured customer satisfaction with repairs performed.· Achieved BMW Master Level certification.· Achieved ASE Advanced Engine Performance Specialist certification.· Increased shop efficiency by creating new organization and cataloging process for special tool room.

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  Baron BMW

  Apr 2008 - Jul 2021

  Responsible for managing day-to-day production activities of 8-person team including conducting skill assessments, process improvements and performance plans for team members. Motivate and lead team to achieve quality and performance goals. Liaison between technicians and MINI technical engineers.· Increased team average daily production 12% through coaching and development of team members.· Improved collaboration and technical issue awareness by leading weekly service team meetings.· Exceeded national average for customer satisfaction for “Fix It Right The First Time.”· Awarded MINI Achievements in Motoring Award 2012-2017 for technical skill and customer satisfaction.· Increased community involvement and brand awareness by organizing and marketing dealer events.· Increased initial quality satisfaction score by implementing and conducting new vehicle owner clinics. Show less

  • Shop Foreman

    Feb 2019 - Jul 2021

  • Automotive Technician

    Apr 2008 - Jul 2021
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  Johnson County Community College

  Aug 2015 - now

  Responsible for development and teaching of NATEF certified automotive courses.· Contributed to 2017 NATEF recertification by developing compliant exercises for new lab equipment.· Contributed to creation of non degree certificate program increasing student completion rate.

  • Associate Professor

    Aug 2021 - now

  • Adjunct Professor

    Aug 2015 - Aug 2021