Erica Thaxton

Experience

• 

  Wage Works

  Apr 2016 - May 2017

  Administrative Manager

  • Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.• Working with all Microsoft software, BPS/Alegeus, Workforce and ADP• Receiving and forwarding all faxes and electronic communication and Receive and sort daily mail/deliveries/couriers.• Processing all mailed in, and electronically sent HIPAA authorizations

• 

  Cobalt Benefits Group, LLC ( DBA: Blue Benefit Administrators, CBA Blue & EBPA )

  Jun 2017 - Sept 2019

  Refunds & Recovery Specialist

  • Refunding medical providers• Entering in accurate and precise information when noting accounts• Claims processing and adjusting• Help resolve issues with billing and voids• Manage all aspects of medical payments• Assisting with all medical benefits• Invoicing and billing discrepancies• Customer service

• 

  Essex Cinemas

  Sept 2019 - Aug 2023

  Floor Manager

  Customer service• Resolving customer complaints• Basic accounting duties• Help resolve issues with billing and voids• Inventory Management• Delegation of all CSA tasks• Cinema Cleanliness

• 

  Pride Center of Vermont

  Mar 2022 - Aug 2023

  Momentum Program Director

  Planning and coordinating program events• Corresponding with community members• Creating safe and diverse atmosphere• Multimedia communications• Building professional partnerships with similar programs

• 

  National Life Group

  Aug 2023 - Apr 2024

  • Work with internal and external customers• Manage a high volume of illustration requests• Utilize proprietary and third-party life illustration systems• Assign each case request per specialist’s ability to illustrate

  • Workflow Manager

    Aug 2023 - Apr 2024

  • Workflow Management / Case Design Specialist

    Aug 2023 - Feb 2024
• 

  HOME RENOVATIONS

  Dec 2024 - now

  Event Management Specialist

  As an Events Manager, I specialize in designing, planning, and executing high-impact events. With a proven track record in managing diverse shows, I bring creativity, precision, and strategic vision to every event. I complete End-to-end coordination, including budgeting, negotiations, and logistics. Always aiming for success!