Bridget McClure

Experience

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  US Navy

  Jan 1999 - Jan 2003

  IT3

  • Installed computers with the Windows XP operating system. Installed with Office 2000, Internet Explorer, MS Outlook, and any other program needed to fulfill a wide range of mission essential tasks• Qualified as an Information Systems Duty officer, which means I would administer, operate and maintain the ship's non-tactical Automated Processing system, Microsoft NT Network and servers, and Microsoft Exchange server• As a supervisor, I trained and qualified five people in computer information system technology• Was a supervisor for all the incoming trouble calls. The trouble calls that we received were for any computer problems on the network, including but not limited to IP conflicts, installing software, re-installing entire workstations, and any MS Outlook problems. Show less

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  Cembex Care Solutions

  Jan 2005 - Nov 2008

  Network Support Specialist

  • Reimaging PCs • Troubleshooting and if need be replacing bad equipment (card scanners, printers, monitors)• Resolving network issues• Answer all incoming phone calls and Emails• Active Directory and SharePoint

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  Path Forward IT

  Nov 2008 - Jan 2017

  Systems Engineer

  • As with my pervious jobs I resolve the majority of issues over the phone. These calls can be for any computer related issues. • Windows Server 2003, 2008 and 2012 administration• Windows XP, 7, 8 and 8.1 installation and maintenance• SharePoint administration and maintenance• Training of Staff on new software and procedures• Network maintenance and troubleshooting

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  St. Elizabeth Healthcare

  Jun 2009 - Jun 2011

  Service desk Analyst

  • Answer incoming calls, voice mails, emails and web requests which average 50 per day.• I helped implement a new purchase order processing system.• I help maintain and update the help desk documentation.• I assist in implementing in the new BMC Service Desk Express (SDE) software. And also the Company wide migration to the new EMR program EPIC.

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  CBTS

  Feb 2017 - Jun 2017

  Developer II

  SharePoint Developer

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  Transdev North America

  Jun 2017 - now

  Systems Analyst III

  At Transdev I've become an experienced Scrum Master, adept at driving agile methodologies to deliver projects. Skilled in team facilitation, problem-solving, and fostering a culture of collaboration and innovation. I also work with SharePoint development and incorporating the new Microsoft products like Flow and Teams.