Adam Beeston

Experience

• 

  Greater Manchester Police

  Mar 2001 - Dec 2002

  Police Officer
• 

  BT

  Jan 2003 - Mar 2005

  Leading a team of skilled fault diagnostic advisors to become the national lead in quality and productivity. Lead role held for two sites for Reward and Recognition, used to motivate the site to become the national lead in quality and productivity. • Developed the leading team in the country• Designed sales incentives which resulted in the site becoming the national lead for sales.

  • Business Fault Management Team Manager

    Sept 2004 - Mar 2005

  • Customer Services Advisor &Manager

    Jan 2003 - Sept 2004
• 

  BT Wholesale

  Apr 2005 - Jul 2008

  Secondment - Supplier manager focusing on contact centre quality through operational and commercial KPI redesign Responsible for designing KPIs, analysing performance, executive and Ofcom reporting for industry wide broadband performance

  • Supplier Quality Manager

    Apr 2005 - Jul 2008

  • Broadband performance manager

    Apr 2005 - May 2008
• 

  BT Group

  Jun 2008 - Aug 2023

  Key role in BT’s Global transformation programme, to redesign, relaunch lead to lag KPIs to drive faster and more effective Transformation Responsible for the governance of the non-financial KPIs in the Group and Openreach scorecards and Exec LTIPs. A broad role covering KPI design and strategy, target setting negotiations and leading the Group wide governance framework to provide assurance that the measures and performance are fit for external publication and internal reward.

  • Senior Manager, Transformation Performance

    Jun 2021 - Aug 2023

  • Senior Manager, Scorecard and KPI design & Governance

    Jun 2008 - Jun 2021
• 

  BT Business

  Aug 2023 - now

  Senior Commercial Manager, Voice Trading