Adam Beeston

Adam Beeston

Police Officer

Followers of Adam Beeston323 followers
location of Adam BeestonWoore, England, United Kingdom

Connect with Adam Beeston to Send Message

Connect

Connect with Adam Beeston to Send Message

Connect
  • Timeline

  • About me

    Senior Commercial Manager, Voice Trading at BT Business

  • Education

    • Staffordshire University

      1998 - 2000
      Philosophy
  • Experience

    • Greater Manchester Police

      Mar 2001 - Dec 2002
      Police Officer
    • BT

      Jan 2003 - Mar 2005

      Leading a team of skilled fault diagnostic advisors to become the national lead in quality and productivity. Lead role held for two sites for Reward and Recognition, used to motivate the site to become the national lead in quality and productivity. • Developed the leading team in the country• Designed sales incentives which resulted in the site becoming the national lead for sales.

      • Business Fault Management Team Manager

        Sept 2004 - Mar 2005
      • Customer Services Advisor &Manager

        Jan 2003 - Sept 2004
    • BT Wholesale

      Apr 2005 - Jul 2008

      Secondment - Supplier manager focusing on contact centre quality through operational and commercial KPI redesign Responsible for designing KPIs, analysing performance, executive and Ofcom reporting for industry wide broadband performance

      • Supplier Quality Manager

        Apr 2005 - Jul 2008
      • Broadband performance manager

        Apr 2005 - May 2008
    • BT Group

      Jun 2008 - Aug 2023

      Key role in BT’s Global transformation programme, to redesign, relaunch lead to lag KPIs to drive faster and more effective Transformation Responsible for the governance of the non-financial KPIs in the Group and Openreach scorecards and Exec LTIPs. A broad role covering KPI design and strategy, target setting negotiations and leading the Group wide governance framework to provide assurance that the measures and performance are fit for external publication and internal reward.

      • Senior Manager, Transformation Performance

        Jun 2021 - Aug 2023
      • Senior Manager, Scorecard and KPI design & Governance

        Jun 2008 - Jun 2021
    • BT Business

      Aug 2023 - now
      Senior Commercial Manager, Voice Trading
  • Licenses & Certifications

    • Forrester CX Pro (CX-I)

      Forrester and Associates, LLC
      Jun 2019
  • Volunteer Experience

    • Deputy Chief Flying Instructor

      Issued by Royal Air Force Volunteer Reserve (Training) on Sept 1996
      Royal Air Force Volunteer Reserve (Training)Associated with Adam Beeston
    • Governor

      Issued by Woore Primary School on Sept 2020
      Woore Primary SchoolAssociated with Adam Beeston