Marta Jani

Experience

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  Black Bear Filmfest

  Nov 2014 - Dec 2014

  Organizational Assistance
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  Summer Film Festival TME Polowka

  Jun 2015 - Aug 2015

  Volunteer Coordinator
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  Sodexo

  Oct 2015 - Jun 2016

  Retail Assistant
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  Brighton Pier

  Jul 2016 - Aug 2017

  Venue Supervisor

  • Coordinated multiple events (Save Madeira Terrace, the official opening of English Tourism Week, The Great Escape, Pier Halloween) and diligently managed details to meet deadlines.• Responsible for preparation and execution of the entire departmental training programme.• Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Show less

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  Greene King

  Sept 2017 - Oct 2018

  Duty Manager

  • Optimised profits by controlling food, beverage and labour costs daily.• Increased weekly revenue by 5% percent when acting as a Relief Manager.• Built sales forecasts and schedules to reflected desired productivity targets. • Strengthened operational efficiencies and traceability by developing organisational filing systems for confidential employee records and reports. • Spearheaded special projects (Pub Quiz, Open Mic, Gin Weekend, Halloween with Ghost Walk of the Lanes) and efficiently carried out through effective problem-solving. Show less

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  Basketmakers Arms

  Feb 2019 - Apr 2021

  Duty Manager

  • Built revenue by delivering efficient, excellent customer service, leading region in profitability.• Engaging with the local community and business owners to develop trade, maintain the reputation of the pub and to ensure the pub is an essential pillar in the community.• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

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  Brighton Fringe

  Feb 2020 - Apr 2020

  Events and Programming Assistant

  • Implemented and evaluated Fringe's event strategy in line with departmental objectives, consistently exceeding registration targets.• Managed system for artist and performance registration for Fringe City.• Assisted programming of Fringe City stages for all outdoor events.• Assisted in the production planning and live event management of Fringe City, info points, stage and set up of performance spaces.• Assisted in the recruitment, training and coordinating of volunteers.• Supported the marketing team with creating and distributing promotional materials. Show less

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  Octopus Energy

  May 2021 - Apr 2022

  Energy and Credit Specialist

  • Delivering end-to-end customer service over the phone and email.• Highlighting process inefficiencies.• Suggesting solutions and improvements to the customer’s experience.• Balancing numerous customer accounts and projects at the same time.

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  Plus X innovation hubs

  May 2022 - now

  Innovation Programmes Manager