Alma Sula

Experience

• 

  Alpha Bank Albania SHA

  May 2006 - Oct 2008

  Supervise Retail customer services including the following activities:-Loans and deposit related operations for retail customers -Coordination and supervision of sale activities performed from retail customer service-Payment transactions-Debit and credit card management

  • Retail Customer Service Supervisor

    Jan 2008 - Oct 2008

  • Branch Officer

    May 2006 - Jan 2008
• 

  Alpha Bank Albania SHA

  Mar 2009 - Nov 2022

  Manager at Loan Administration DepartmentEnsures that all activities of the Department are performed with efficiency and in accurate manner, contributing in the smooth operation of the Unit and of the Bank.Monitors, coordinates and controls the operations of the sections under direct report:Wholesale Loans Administration Section (managing Large corporate exposures as well as Medium and Small business exposures)Retail Loans Administration Section (managing Individual exposures as well as Very small enterprises exposures) Some of the main functions covered under this position are:Administrate loan operations from the moment of the correspondent approval by the competent Credit Committee up to its maturity/repayment. Manage and control the composition of loan contracts, ensuring their completeness and compliance with the Credit Committee decisions.Control the fulfillment of approval’s conditions in coordination with the specific Business Units, as well as for ensure that all appropriate documentation is attached.Manage the correct input in the core banking system of the respective terms and conditions and the disbursement of the loans. Manage the correct input of the collateral details in the core banking system according to the approval, re-evaluation procedure and insurance policies renewal.Provide specific information related to loans to the management, other units and Bank of Albania (Central Bank), through integrated reports. Maintain an electronic inventory in the form of a database and for physical archiving all the loans related documentation.Manage the correct input in the core banking system of the Credit/Debit card products accounting and reconciliation of the relevant general ledgers. Show less The functions covered under this position were:• Liaison between the business units and the project team.• Support the PM in the coordination of the project team activities• Analyze gaps between the two system functionalities and business requirements• Create Requirement specifications for the identified gaps which cannot be handled through workarounds• Coordinate and perform user acceptance test for Lending, Limits, Collaterals and Overdrafts• Report incidents identified during testing and follow up their resolution, closure.• Participate in the Migration strategy document creation related to the above mentioned modules. • Develop the migration Business reconciliation strategy, relevant reconciliation reports creation and Business reconciliation performance during the Mock migrations testing and reconciliation and Final migration reconciliation. • Adjust the Lending, Limits, Collaterals and Overdrafts reports and loan inventories, in collaboration with Software application unit. Show less -Supervise custody, analysis, design, presentation, development, support and continuous improvement of procedures, regulations, manuals, circulars etc.-Organize and manage staff activities -Undertake project management as Project Manager-Support projects as Project Team Member-Supervise the administration of E-banking services users -Supervise the administration of Core banking system user roles -Gather and analyse business requests regarding new and existing products/functionalities -Design Flex Cube Requirement Specification documents, perform tests and implement-Coordinate User Acceptance Tests of customizations and new developments-Collaborate with Audit Department regarding all audit findings related with Branch Network operations, Procedures and Manuals and Core banking system functionalities Show less -Parameterize Core banking system products and transactions. -Support daily operations regarding Core banking system (Flex Cube) -Administrate user roles of Core banking system -Administrate users of E-banking services-Custody, analysis, design, presentation, development, support and continuous improvement of procedures, regulations, manuals, circulars etc -Design Flex Cube Requirement Specification documents for enhanced functionalities based on business requirements and on audit issues, test and implement accordingly the delivered functionality Show less

  • Manager

    Oct 2014 - Nov 2022

  • Project Management Team Member, on Core Banking System Upgrade Project

    Mar 2017 - Oct 2019

  • Head of section

    Apr 2010 - Oct 2014

  • Senior officer

    Mar 2009 - Apr 2010
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  BKT - Banka Kombetare Tregtare

  Nov 2022 - now

  Loan Operations Manager