DiMaio Nelson

Experience

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  Hewlett-Packard

  May 2007 - Aug 2007

  Firmware Design Intern

  • Created several programs using C programming language• Constructed algorithms to create code for new printer functions• Programmed aspects of new printer functions

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  Hewlett-Packard

  May 2008 - Aug 2008

  ProCurve Networking Security Intern

  • Created virtual machine environments with various operating systems using VMware• Produced virtual test environments to test switches• Tested various switches for configuration errors• Configured switches and virtual systems for 802.1x authentication

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  City of Atlanta

  May 2009 - Aug 2009

  Airport Systems Intern

  • Researched software products for implementation at the airport• Composed recommendations of software for airport wide systems• Presented software findings to managers and coworkers in the division• Saved the airport a minimum of $150,000 in software costs

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  Cisco

  Jan 2011 - Jan 2014

  • Managed and facilitated Collaboration pilots and proof of concepts in various stages of deployment while consulting with account teams, partners and customers in the US/CAN and EMEAR (commercial, enterprise, SLED, service provider) as project manager and technical support to technical and non-technical staff• Created and updated technical documents to aid in pilot management and deployment• Led and scheduled internal and customer kick off calls, weekly internal, and weekly external cadence and status calls using voice and Web Conferencing• Assisted in basic configurations of various Cisco Collaboration hardware and software products• Managed Collaboration equipment and virtual applications using VMware on Cisco UCS servers by restoring default pilot configurations • Troubleshot pilot issues and errors through research, configuration, and TAC cases• Shadowed Consulting Systems Engineers on pilots at customer sites for installation and configuration Show less • Accepted support cases/tickets from field engineers on varying route/switch and unified communication opportunities• Translated customers’ business needs into technical requirements and determined network architectural solutions to solve problems • Assisted in collaboration related pre-sales opportunities within the Technology Solutions Network using tools including NetformX DesignExpert, Visio, and Cisco Commerce Workspace (CCW)• Provided technical pre-sales support to account teams and partners i.e. bill of materials, architectural diagrams, product info and specifications• Delivered presentations on collaboration/unified communication solutions• Maintained a high positive customer satisfaction rating Show less • Twelve months of in depth training focused on expanding technical knowledge, business acumen, executive presentations and sales skills; while learning about Cisco’s solutions, products, competitors, and architectures: wireless, security, data center, collaboration, and routing/switching• Extensive training using technical case studies, customer simulations, and a blend of instructor-led and self-paced training delivered virtually via Cisco TelePresence and WebEx• Facilitated, participated, and led Customer Proof of Concept (CPOC) Engagements• Managed CPOC lab equipment i.e. up/downgrading IOS code, racking/stacking, hardware maintenance• Assisted with the design, implementation, cabling and troubleshooting of local and wide area corporate networks on various Cisco products I.e. 28/2900, 38/3900, ASR, ASA, UCS in the CPOC lab environment• Diagrammed network configurations using Microsoft Visio Show less

  • Systems Engineer - Cisco Collaboration Experience Program

    Feb 2013 - Jan 2014

  • Virtual Systems Engineer - Technology Solutions Network

    Jan 2012 - Jan 2013

  • Associate Systems Engineer

    Jan 2011 - Jan 2012
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  The Home Depot

  Jan 2015 - Jun 2018

  Network Operations Center Specialist-Tier 2

  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, load balancers, servers, operating systems and core applications in the corporate, data center, distribution center, and store environments.• Monitor networking infrastructure using monitoring tools i.e. Solarwinds, Extrahop, Cisco Prime and Splunk• Troubleshoot and diagnose networking issues and work to resolution on various platforms i.e. Cisco (IOS, NX-OS), Juniper (JunOS, ScreenOS), Citrix Netscalers, HPE Procurve• Provide timely response to all incidents, outages and performance alerts.• Notify customer and third-party service providers and vendors of issues, outages and remediation updates • Act as escalation point for Tier 1 associates• Provide troubleshooting assistance on major outages and business impacting incidents • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution• Create trouble tickets for network issues and outages using ServiceNow Incident management tool Show less

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  Georgia-Pacific LLC

  Jun 2018 - Jul 2024

  IOT Network and Site Operations Manager

  * Use various applications and tools to monitor and troubleshoot KOLO® IOT dispensers, devices, and applications in use at customer sites* Respond to, and resolve, customer requests within SLAs* Perform routine preventative maintenance checks and services on managed devices deployed at customer sites* Help identify recurring system performance issues as bugs and create JIRA tickets for resolution* Provide performance reporting on customer dispensers and devices as well as overall install base* Work with other GP customer support and technical resources for issue resolution* Provide communication to affected users and customers on specific issues, outages, and maintenance activities* Remotely support third party vendors and customers with deployments and installations by providing troubleshooting and verification of installed dispenser status * Lead technical calls with customers and sales team describing the KOLO® IOT system and network connectivity* Architect LoRaWAN networks for deployment at customer sites * Conduct over-the-air updates and send parameter updates to devices using GP tools and creating and editing Python scripts* Assist data team in building SQL scripts and analytics to support customer metrics and reporting Show less