Marco Ambrogio

Experience

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  INGV

  Dec 2005 - Feb 2006

  Internship

  Study of SO2 emissions in relation with tremors, tides and winds through the application of mathematical models at the National Institute of Geophysics and Volcanology section of Catania.

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  Infobit S.r.l.

  May 2006 - Nov 2007

  Technical and Computer Operator

  Technical and computer operator at various public and private institutions in eastern Sicily.

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  Proteo S.p.a.

  Apr 2007 - Jun 2007

  Software Developer

  Definition of a middleware architecture for the management of SCADA TCP / IP client / server technology-based through JSON Protocol.

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  Reply c/o Vodafone

  Dec 2007 - Mar 2013

  Main activities: stakeholder engagement (mainly marketing and sales), understanding of the business needs and requirements of stakeholders, solution requirements definition for the implementation team (IT department).Area managed: definition of the incentive plans of indirect sales force of Vodafone for the business market segment. Main activities: management of the “life cycle” of new IT project on rating & billing systems, requirements analysis, solution design, cost estimation.Areas managed:• Payment systems and payment management systems by credit cards and debit cards through secure communications with external banking services• Fraud detection and prevention systems• Interoperator traffic management systems Main activities: planning, coordination and management of sales projects.Areas managed:• Analysis, design and optimization of the dealer and customer experience• Definition of the incentive plans of the sales force of Vodafone Main activities: analysis of business requirements, implementation of commercial offers on the rating & billing systems for B2B (Business to Business) area.Areas managed:• Commissioning (commission management systems of the sales force of Vodafone)• Data roaming• Interconnection• Wholesale (management of Mobile Virtual Network Operators)

  • Business Analyst at Channel strategy & analysis dept.

    Sept 2011 - Mar 2013

  • IT Designer Rating & Billing

    May 2011 - Aug 2011

  • Consumer Sales Project Manager

    Jul 2010 - Apr 2011

  • IT Business Analyst

    Dec 2007 - Jun 2010
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  Reply c/o Vodafone

  May 2013 - Mar 2017

  Main activities: design of test scenarios, testing, weaknesses identification and correction in order to ensure that the development and maintenance of software and processes are continuously improved to produce products that meet specifications and requirements. Area managed: start-up for launching of a new virtual operator in fixed telephony market. Main activities: definition of the scope of the project, planning, budget management, supplier management, risk management, quality management. Project portfolio: 5 Mil. € Areas managed:• CRM (IVR, CTI, WEB portal)• Judicial authorities and interception • Information security (VDI and Citrix technologies, VPN)• Replatforming (software and hardware)

  • Software Quality Assurance

    Nov 2016 - Mar 2017

  • IT Project Manager

    May 2013 - Oct 2016
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  IBM

  Apr 2017 - Nov 2021

  Transition & Transformation Project Manager

  • Controlled project scope definition, planning, security, budget, supplier, stakeholder, risk,and quality management across 4 projects per month, resulting in customer satisfactionimprovement from NPS 0 to NPS 10 and €6M in savings.• Implemented new cloud infrastructure of the SAP Migration program to S4 Hana (SAP ECC,SAP PI, SAP Web Dispatcher, SAP Solution Manager) in a contract valued at €10M.• Supported IT architect and technical solution manager in hardware infrastructure design and implementation, resulting in 100% success post-migration across 400+ servers in thenew on-premises data center.• Spearheaded transformation program of the first customer migrating to iSaaS (iSeries as aService) platform. Show less

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  Kyndryl

  Nov 2021 - now

  Senior Lead Program Manager

  • Spearhead end-to-end transition and transformation program from on-premises datacenters, managing all services assuring proper handover to BAU team with 9 service-leaders.• Lead team of 23 individuals per project, controlling all project resources and communication, procurement management, security and compliance, disaster recovery, and account cost management procedures, resulting in 100% success in migration changes across accounts.• Manage continuous optimization of provided services, resulting in a new contract signing valued at $30.4M.• Re-strategize critical transition programs for clients in the financial sector, resulting in 70+ settlement members valued at $6.5T per day and satisfaction amongst 35K participants worldwide using their services. Show less