Dr. Sritaran Deevendran, DBA, CDCP

Experience

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  Acuity IT System Sdn Bhd

  Jul 1993 - Aug 2000

  System Support Engineer

  I am responsible for below Functions :- • To provide System Support to End User and Corporate Customer on Hardware and Software.• Sales on Hardware and Software. (PC, Notebook, Printer and accessories and all kind of MS Product Software)• Taking care of Local LAN, PC’s and File Server (O/S 95, 98 and 2000 Server)

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  Ivoli Sdn Bhd

  Aug 2000 - Oct 2004

  Support Engineer 1

  I am responsible for below Functions :- • Install and configure desktop and network operating system (Win 98, ME, XP, NT4, 2000 Server / Adv Server, Windows.net 2003 & Linux Redhat- Basic)• Install, Configure and Manage Active Directory, IIS, DNS and DHCP• Install and Configure Wireless Access Point (Wireless Environment) and Microsoft Internet Security & Acceleration Server (ISA)• External Customer Support & Service (Melaka Manipal Medical Collage)• Evaluate and recommend latest IT technology to the higher management• System management and administration Show less

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  Hewlett Packard Enterprise

  Nov 2004 - Nov 2006

  Windows Support Engineer Level 2 / Technical Consultant

  (Seconded from Emerio (Malaysia) Sdn Bhd.)I am responsible for below Functions :- Troubleshoot, resolve, and monitor incidents and requests including the operating system, hardware, backups, monitoring, security, and virus management• Providing the Technical support for Remote customer• Monitoring and Trouble shooting NT/2000/2003 Servers VM Servers and Routers using HP OVO browser and HP OVSD based on SLA • Handle Incident /Change Management • Supporting HP Intranet, Extranet Servers, Backup servers, Web Server• Manage DNS, WINS & DHCP• Backup and restore using Veritas Netbackup. Monitor and trouble shooting the Veritas Master and Media servers and its Clients. Show less

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  ExxonMobil

  Nov 2006 - Nov 2008

  Windows Administrator

  (Seconded from Jen Infotech Sdn Bhd)Working as Team member - Global Base Operation Team (Wintel) – Nov 06 to Mac 07• Providing technical support for remote customer (Global 24 x 7) • Handle Incident Management, Ticketing tools Remedy and Lotus Notes• Monitoring Backups (VERITAS Netbackup and Backup Exec)Assigned to Server Engineering & Terminal Server Team – Apr 2007 to Nov 2008• Support Terminal Server (Citrix Presentation Server 4.0)• Providing technical support for remote customer globally • Working on PMTS / CMTS• Responsible to migrate and Rebuild Terminal Server using AutoLoad CD and SrvApps tool • Work closely with Engineering team in Houston with the new updates and patches for server and pps.• Upgrade Server Firmware and Bios to Current for DELL servers• Supports Upstream (HP Servers) Downstream (Dell Servers) environmentProject InvolvedTSSP Project - Rollout all old environment server’s to New XOM Environment Farm and published the desktop and setup to be access via Web Environment. Show less

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  GSK

  Nov 2008 - Mar 2021

  Roles and Responsibility: -• POC for Asia Pacific Region• Core Job is to Transition APAC Site IT/Computer Room to Data Centre Monitoring. (Conduct transition of new sites and computer rooms to EIS support using established procedures.)• Ensure all supported IT Rooms meet standards set by GSK.• Perform IT Room infrastructure evaluations to determine if room is fit for purpose per GSK.• Handle Service Review for APAC Site and other Regions • Provide consultation for Supported IT/Computer rooms • To work closely with Local IT with recent Incident Averted issues reported.• To work with Vendor / Project Manager and Team for new IT Room Transition Project.• Facilitate all Maintenance activity for supported IT room. (Interface with Site Operations and IT)• Handle Incident, Change and Problem Management (Ensure that all equipment changes are recorded in the change management system along with the associated inventory records.)• Assist Facilities Manager in all aspects of project implementation.• Collaborate with a global team of Facilities Analysts who provide remote services and support.• Participate in CRITSIT and SWAT call for resolution.• Enforce SLA and service agreements for the site transitioned.Successes• Transitioned Pakistan IT Room Successfully (Karachi -45sqm, 6 Rack), (Korangi-40sqm, 5 Rack)and (F268 - 35sqm, 4 Rack)• Transitioned , China IT Room successfully (Shanghai HQ -50sqm, 8 Rack) ,(Teda- 35sqm, 6 Rack) and(Tianjin - 52sqm, 9 Rack)• Transitioned Petaling Jaya, Malaysia IT room successfully (40sqm, 5 Rack)• Transitioned Imaichi , Japan IT room successfully (Admin - 48sqm, 5 Rack) and (Factory - 50sqm, 5 Rack)• Transitioned , Philippines IT room successfully (Cainta - 40sqm, 5 Rack) and (Makati - 60sqm, 8 Rack)• Received Global Employee Recognition Bronze Award (Dec 2020) for Accountability Category (Transitioned Critical Sites for China) Show less • Working as Team member - Global Windows Server Ops• Administration, maintenance and day-to-day support for organization's Windows, Virtual Machine, and ESX based platforms.• Implementation of strategy, aligning to general goals of the organization, processes and task plans and assuring their effective realization.• Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers and ESX hosts (rack mounts/blades, and VMs)• Investigating, resolving and closing user reported server’s problems and application issues through ticketing system (Remedy, ServiceNow)• Creating PowerShell scripting & implementing for daily use, such as health check, creating & deleting snapshots VM’s, add vCPU on VM, CPU usage of VM’s.• Performed site migrations to new site, as part of the Tech Refresh projects and File Share Migration.• Accessing Nutanix Prism Central, managing the Prism Central instance VM's, and registering clusters with Prism Central. Upgrading AOS on the clusters & building Nutanix ESXi host site based on 1-way/2-way replications.Secondment for 6 months for Project - 2012CDO Project CSI: Process/Tools HarmonizationTo complete Project CSI, consolidation is required for simplification and to leverage the synergies of the combined former RMS & CITC organizations, to have improved and optimal: server to analyst ratios; ticket processing capability, etc, etc. It addition:Recognized that alignment to standardized processes being implemented as part of AS/EIS Process Optimization is required. ’Lean’ working will be considered where possible if processes are rewritten. Andy Tompkins will lead this initiative working with the CDO LT and other key stakeholdersInvolve in Projects/ Service Improvement • SI - C Drive Remediate Project – is to clean unnecessary data on servers and resizing servers• Top3 – Capacity Issue Show less

  • Facilities Analyst (MoW) Data Center

    Dec 2019 - Mar 2021

  • Tech Specialist, Windows & ESX , Global Windows Serv.Ops

    Nov 2008 - Dec 2019
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  OCBC Bank

  Oct 2021 - Jan 2022

  Assistant Vice President 5

  e2 Power Sdn Bhd (A Subsidiary of OCBC GROUP)Support Great Eastern Tech Infra - Platform Support ( Windows )- Administration, maintenance and day-to-day support for organization's Windows, Virtual Machine, and ESX based platforms.- Implementation of strategy, aligning to general goals of the organization, processes and task plans and assuring their effective realization.

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  SSR Training and Consultancy

  Feb 2022 - Nov 2022

  Founder | Principal Consultant & Trainer

  Principal Consultant for SSRJPK and HRD Corp accredited Trainer.Registered Training Provider for HRDCorp (Human Resources Development Corporation)

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  NTT DATA Business Solutions

  Dec 2022 - now

  Cloud Infrastructure Services Engineer - Server Management