Abhishek Singh

Experience

• 

  Concentrix

  Oct 2019 - Apr 2021

  Technical Support Engineer

  ❇ Assisted in tracking KPIs and performed work according to policies and assigned tickets to the email team❇ Analysed data and created reports for managers to follow escalation procedures❇ Developed strong customer relationships, supported operations, identified opportunities for improvement❇ Scheduled meetings and appointments while managing escalated issues and providing solutions

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  Recity

  Apr 2021 - now

  I have led end-to-end product development, from idea generation and user research to strategy, testing, and deployment, focusing on scalable, secure, and cost-effective solutions. Managing products, including City Waste Management and Grievance Redressal Systems, I ensured seamless execution by collaborating across teams, analyzing data for solutions, and performing continuous user acceptance tests. Additionally, I’ve mentored team members, provided technical support, and trained stakeholders, driving user-centric and impactful product outcomes. Show less

  • Assistant Project Manager

    May 2022 - now

  • Senior Technical Support Engineer

    Apr 2021 - Apr 2022
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  DFM Foods Limited

  Feb 2025 - now

  Senior Executive Information Technology

  ERPNext Master Data Management Lead