Suman Malas

Experience

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  Mindtree

  Oct 2021 - Nov 2022

  Azure Synapse Analytics Engineer

  >>Responsible for the customer support experience with Microsoft>> Take ownership of support requests, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)>> Creation and maintenance of incident management requests to product group or engineering group.>>Understanding requirement of customer and accordingly interwind with Microsoft technology solutions accordingly.>> Handling Premier Customers and providing them the best of experience with Microsoft Support.>> Constantly keeping updated about the new releases of Synapse so as to provide the premium experience to customers.>>Responsible for the customer support experience with Microsoft >> Take ownership of support requests, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) >> Creation and maintenance of incident management requests to product group or engineering group. >>Understanding requirement of customer and accordingly interwind with Microsoft technology solutions accordingly. >> Handling Premier Customers and providing them the best of experience with Microsoft Support. >> Constantly keeping updated about the new releases of Synapse so as to provide the premium experience to customers.Skills: Synapse · Kusto Query Language (KQL) · Dedicated SQL Pool · Serverless SQL Pool · Microsoft Azure Show less

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  LTIMindtree

  Nov 2022 - now

  Data Engineer

  >>Responsible for the customer support experience with Microsoft>> Take ownership of support requests, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)>> Creation and maintenance of incident management requests to product group or engineering group.>>Understanding requirement of customer and accordingly interwind with Microsoft technology solutions accordingly.>> Handling Premier Customers and providing them the best of experience with Microsoft Support.>> Constantly keeping updated about the new releases of Synapse so as to provide the premium experience to customers. Show less