Oshoke Louis

Experience

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  FBNQuest

  Feb 2007 - Dec 2007

  I.T Support

  • Provided technical support for office LAN network incidents and problems, including assisting with Layer 1 & 2 network panels and switch connections.• Designed company financial papers and promissory notes, as well as human interface designs on in-house composite applications using Adobe Photoshop CS and Visual Basic.net.• Contributed to business process re-engineering and workflow process development, as well as maintenance and technical support for Finacle core Banking application deployment and implementation at FBNQuest in Lagos State, Nigeria. Show less

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  Mbc Financial Services

  Oct 2008 - Dec 2014

  Information Technology Business Analyst

  • Gathered requirements by managing relationships with stakeholders and facilitating key conversations• Collaborated with cross-functional teams to identify and prioritize requirements• Led and conduct user acceptance Test by ensuring all test cases are passed before proceeding to live deployment • Track project progress and reported on key metricKey achievements:• Led the company's transition to the new FIX financial instrument trading protocol. This resulted in 55% increase in trade execution speed for over 5,000 trades processed per day• Led the adoption of Google Workspace for enterprise emailing and collaboration which resulted in an increased-on email delivery and access on a 24 by 7 basis• Led a digital transformation program aimed at migrating on-premises infrastructure to the cloud, this enabled real-time access to customer records and files remotely Show less

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  Apel Financial Services Group

  Jan 2014 - Jul 2017

  Information Technology Business Analyst

  • Facilitate requirement gathering with stakeholders• Help to achieve organization goals by analyzing data, assessing processes and systems, creating solutions and planning for the future• Worked with external stakeholders to understand and investigate feedback into the service, function, and product provided• Contributed design ideas in early planning stages with customers and project managers• Report metrics on customer feedback, customer service call logs, and customer order history and use data to understand and improve the customer experience.Key achievements:• Implemented a user-friendly search engine interface to facilitate easy and quick dividend claims for a shareholder, resulting in a 50% reduction in the average dividend claim time• Member of the Enterprise strategy committee that initiated a digital transformation agenda by enacting a 5 year IT strategic plan which led to a 70% increase in IT efficiency and online presence across the 3 business lines• Demonstrated consistent compliance in adhering to the regulatory requirements for technology standards in the stockbroking industry by annually exceeding the 70% regulatory minimum benchmark rating on technology Show less

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  Apel

  Jul 2017 - Feb 2023

  Senior IT Business Analyst

  • Elicited requirements using a variety of techniques (e.g., JAD, interviews and documentation, BRDs, functional & technical specifications, use cases and stories).• Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.• Configured ERP and other General Ledger products (including workflows, validation rules, and security controls).• Re-engineered, improved and document the company as-is business processes to meet regulatory expectationsKey achievements:• Led the fastest ERP (Enterprise Resource Planning) application (INFOWARE) change in 2021 in a record time of 1(one) month, the project was within budget. • Championed the development and implementation of a retail term deposit product (ATTS) with software. This improved the company’s revenue drive by 60%• Completed several successful payment and collection systems integrations between APEL and the Nigerian Interbank Settlement System (NIBSS) leading to an increase in customer deposits by 80% month-on-month. Show less

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  7ven Oaks

  Jun 2024 - now

  Business Analyst

  • Led a team of 4 business analysts in developing a multi-vendor e-commerce platform for a $200 billion market, enhancing user experience and market reach. Launched successfully, achieving a 40% increase in online sales within the first month and significantly boosting revenue• Conduct Gap Analysis and elicited requirements for multi-vendor e-commerce websites, ensuring successful project deliveries.• Developed Business Requirements Document, Functional Requirements, and User Stories for digital projects.• Designed process flows and conducted comparative analysis to guarantee project success. Show less