Sherry Yezdani

Experience

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  Jumeirah

  Sept 1999 - Dec 2003

  • In charge of Front Office operations - Reception, Room Reservations, Concierge and Telephone Operators.• Departmental trainer.-- Successfully completed ‘Train the Trainer’ program at the Jumeirah International Training Facility.

  • Team Leader Front Office

    Aug 2003 - Dec 2003

  • Guest Services Executive

    Sept 1999 - Jul 2003
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  Emirates

  Dec 2003 - Jan 2008

  • Delivering high impact competency based cabin and customer service training programmes.• Monitoring, guiding and counseling trainees on their performance in order to enhance their individual learning process. • Adapting and improving the training course materials to meet the diverse training and learning styles. Championed re-design of the new Business class course based on innovative learning principles. Successfully completed ‘Train the Trainer’ programme at the Emirates Crew Training Centre. Show less

  • Service Training Instructor Premium Cabin

    Jun 2007 - Jan 2008

  • In Flight Cabin Crew - First Class

    Dec 2003 - Jun 2007
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  Taj Hotels

  Oct 2008 - Nov 2010

  Assistant Learning & Development Manager

  • Certify employees on technical & service skill competency-based matrix • Create strategies to meet training and development needs, manage training delivery and measurement • Assist Business Excellence in implementing process improvements, conducting internal audits and service standards compliance as per group requirements. • Select, hire and monitor Management trainees / Operational trainees / Industrial trainees from various Hotel Management institutions undergoing their internship. Re-opening trainings for the Taj Mahal Palace, Mumbai post 26/11 Silver Certification in the TATA Business Excellence Leadership Program (BELP) certifying for External & Internal Organizational Business Excellence Assessments.  Advanced Butler Workshop conducted by Mr. Charles MacPherson (Canada) Show less

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  Shangri-La Group

  Dec 2010 - Mar 2014

  • Develop, execute and sustain CSR initiatives in areas of environment, health and safety, employees and community, supply chain management and stake holder relations• Develop yearly CSR plan of actions with strategies towards sustainable hotel operation practices • Community Partnerships, Internal employee engagement, Stakeholder engagement programs and improve CSR awareness through trainings• CSR calendar – Employee Engagement initiatives to promote awareness and involvement in celebrating vital CSR days o Selection to monitoring of community partners o Implementation of Zero Waste initiatives through complete Waste Management – recycling of every type of dry waste and bio gas generation of wet wasteo Implementation of Litre of Light initiative – solar energyo Implementation of Vendor Assurance Program – Supplier’s Code of Conduct o Collaborated with Social Enterprises - Each One Teach One, United Way Mumbai, Seva Sadan, Isha Vidhya, Vatsalya, Cancer Aid and Research Foundation, Stree Mukti Sanghathana, Sampurn Earth, Litre of Light Project and Mouth & Foot Painting Artists.  Certificate course in Sustainability: Humanity and the Environment from University of Illinois, 2013 through Coursera Certificate course in International Organizations Management from University of Geneva, 2013 through Coursera Show less • Pre-opening Hotel - HR and Training support to departmental heads in areas of Resourcing, Competence Development, Coaching, Reward and Recognition, Employee Engagement• Competency mapping and implementation of systems & programs in employee relations & development• Career Planning & Development - Capturing employee’s & trainees aspirations, focus on Succession Planning, Individual Development planned accordingly.• People Management - Provide direction, guidance to departmental trainers, coach and mentor team members & provide feedback• Budget planning and allocation• Recruitment & company’s branding on all hospitality campuses Guest Lectures in Hospitality and Business Management Institutions Show less

  • Assistant Director of HR / Training

    Nov 2013 - Mar 2014

  • CSR Champion

    Dec 2010 - Mar 2014

  • Training Manager

    Dec 2010 - Oct 2013
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  Reliance Brands Limited

  Mar 2014 - Oct 2014

  Head of Training

  • Strategic direction setting to lead the Training function PAN India for 14 International Apparels, Lifestyle and Footwear Brands. 800+ employees in 100+ stores. • Assessments and appraisal of store managers and staff based on performance• Training & Development Proficiency - Sales & Product Training / Soft Skills & Behavioral Training / Systems Training / Business Excellence Training and Productivity Training• End to end Training function - Induction, Diagnostic journey of Training, implementation. Show less

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  Make-A-Wish America

  Nov 2014 - Dec 2015

  Head - Volunteer Development

  Key highlights: 3X growth in volunteer base  Increased social media presence - bringing in new donors and partners• Develop & implement strategic plans that focus on organization’s mission, long-term goals, foundation's programs and plans• Develop, manage and execute strategic direction Pan-India (11 cities) for Volunteer Programs, Operations (Wish Granting Process), Kids for Wish Kids Program, External Events and Community Organizations/Civil Groups• Develop, recruit and manage all volunteer categories• Social Media management, communications for regional advertising, marketing, collateral materials Show less

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  Antarang Foundation

  Apr 2016 - Apr 2021

  Key highlights: 10X growth in outreach, scaled to 3 additional geographies 3.5X team size growth Government and local bodies partnerships, 3X community organizations and institution partnerships, 2X industry championsLeadership and Strategy:• Build and implement the operational roadmap in alignment with organization’s strategic plans. Operational Planning and Management:• Develop annual operational plan, engaging key internal and external stakeholders.Program Planning and Management:• Accountability of delivery of programs and a focus on improving the quality of outcomes.Human Capital Management:• Ensure effective manpower planning for operations management and program delivery.Community Relations:• Build and maintain key partnerships – government, communities, industry partners, institutions. Show less • Implement organization's strategic plans with focus on achieving mission, long-term goals and foundation's programmatic outcomes• Support to keep curriculum and training modules up to date.• Head operations, oversee administration, recruitment, review and retention of all program related staff.• Represent organization with governmental and media institutions• Develop, design, facilitate, document and organize workshops / experiential learning programs and reviews with different stakeholders including NGOs, Government agencies, resource people and project staff. Show less

  • Director - Program Practice

    Apr 2018 - Apr 2021

  • Lead - Programs and Operations

    Apr 2016 - Apr 2018
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  Freelance

  Jul 2021 - Mar 2022

  Non-Profit Strategic Operations Consultant and Project Management

  In 2021, I curated & implemented a pioneering large-scale Pan-India Philanthropic program and event, 'Fast Pitch' for Social Venture Partners India Philanthropy Foundation. This program built the organizational and communications capacities of 12 NGOs through cross-geographical SVP partner coaching teams, and raised a total of Rs 5.1 cr for them, through the virtual event which was attended by 700+ donors, CSRs and philanthropists.Core Competencies:• Support non-profit organization's strategic and operational planning • Build and implement project roadmaps in alignment with organization’s key vision• Engage with key internal and external stakeholders for project life-cycle management, outcomes and impact• Strategic support for talent management & organization culture Partners :Social Venture Partners India Philanthropy FoundationEk Ka Josh Foundation, MumbaiBalipara Foundation, AssamSpark A Change Foundation, Mumbai Show less

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  SVP India

  Apr 2022 - now

  Head - Strategic Partnerships and Operations

  Key Areas:- Impact of SVP India as a whole through institution and brand building- Conceive, lead and manage all Pan India initiatives, strategies and opportunities to engage and grow Partners and NGOs- Develop learning avenues for all stakeholders