Mitchell McMillan

Experience

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  Coles

  Nov 2013 - Aug 2019

  Grocery Team Member

  My time with Coles taught me a lot about the importance of effective and concise communication skills, time management and a solid work ethic. In my role as a Grocery Team Member, I am partly responsible for the presentation of the store, and for ensuring that customers can find product with ease, and to provide them with accurate directions when they cannot. This takes place in a sometimes hectic environment, where distractions are ever present, requiring you to remain patient and focused. Show less

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  Keep Left - PR & Content Marketing

  Jul 2017 - Jul 2017

  Intern

  My time with Keep Left was primarily orientated around data entry and research. This has helped hone my research skills, social media management skills (Hootsuite), pitch writing, competence with Microsoft Office Programs, and my knowledge of the industry.

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  Medicines Manufacturing Innovation Centre

  Nov 2017 - Mar 2018

  Business & Marketing Intern

  Primarily working with Monash University's Medicines Manufacturing Innovation Centre and the Monash Faculty of Pharmacy and Pharmaceutical Sciences marketing department. Duties cover a broad range of areas, from social media management, report writing, graphic design, administration and event planning.Achievements:- Personally handled overhaul of MMIC marketing collateral (pens, notepads & brochures): - Created concepts for new designs of pens, notepads and brochures communicated with Monash design team to get the concepts transformed into proofs. - Sort out quotes and organised printing and delivery. Show less

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  Australian Electoral Commission

  May 2019 - May 2019

  Polling Assistant

  o I provided information and assistance to voters within a hectic and demanding environment involving long hours over a short period

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  Geelong Animal Welfare Society

  Jun 2019 - Aug 2019

  Intern

  o I conducted research on a number of topics for the organisation, and presented this information in a series of reports to the CEO and Board.o I helped to plan and implement a social media campaign including the creation of content and an update schedule.o Most of my work was conducted remotely, requiring that I employed strong communication and organisational skills to ensure my stakeholders were informed and I remained on task.

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  RMIT University

  Aug 2019 - now

  - Subject matter expert on systems configuration for RMIT's student administration system, focusing on configuration, analysis, problem resolution, and process improvement.- Responsible for key configuration tasks that underpin RMIT's core functions (e.g. class scheduling, terms and sessions configuration, academic calendar creation). These task require accuracy and attention to detail.- Provides advice to stakeholder groups and projects across RMIT's Australian and international campuses. Show less - I perform a variety of system configuration tasks that are essential for the day-to-day running of the university, including terms and sessions, fee and enrolment. - I manage the university's class scheduling accounting, monitoring class scheduling activity across the university, and providing high level advice and problem solving to all colleges, onshore and offshore.- I developed a process and PowerBI dashboard to assist my team with reporting our performance to the Academic Registrar Group's leadership team. - I perform complex problem solving, requiring extraction and analysis of data. Show less - Continued strong track record in customer service. Achieved a 8.6/10 Customer Service rating with a median score of 10/10.- Given responsibility for overseeing the STEM College's offshore program administration; covering a wide range of tasks including class scheduling, academic progress cycle management, stakeholder management and day-to-day problem solving. Revamped and documented all offshore processes.- Worked effectively at home; maintained strong lines of communication between self and team.- Provided process and policy advice to students and team members.- Acknowledged by team members as going above and beyond what the position required. Show less

  • Advisor, System Operations

    Feb 2024 - now

  • System Officer

    Nov 2021 - Feb 2024

  • Student Lifecycle Officer

    Dec 2020 - Nov 2021

  • Academic Services Officer

    Aug 2019 - Dec 2020