Alok Sharma

Experience

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  TATA-VSNL (Profile Quest)

  Dec 2005 - Dec 2006

  Network Engineer

  Role Network EngineerProject I Management of Alcatel DCN Network, E1R2 and 100 POP PRI LinksProject II POS Solution to ICICI• Responsible for maintaining uptime of financial sector client network through ISP and keeping uptime of servers for POS network• Performing software upgrades on network and patch deployment on servers• Also, responsible for handling current and new upcoming projects, execute them successfully, keeping track of them to carry out successfully and monitor them on regular basis Show less

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  Netsol.PrivateLimited.(An Ibm Company)

  Dec 2006 - Feb 2007

  Network Engineer

  Mumbai, Maharashtra, IndiaRole Network EngineerProject Oriental Bank of Commerce• Planning, implementation of client’s IP network, and managing core networkchanges• Perform upgrades, deployment activities at network level for UK and Europe client

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  Patni Computer Systems Limited., Mahape, Navi Mumbai

  Feb 2007 - Jul 2007

  Network Engineer

  Role Network EngineerProject Harman Becker Automotive Systems• Responsible for Remote Administration and Management of Network Devices and Servers through PATNI NOC• Network and Servers Administration involves timely resolution of the issues encountered and assurance of near 100% uptime of the Network• Responsible for managing entire Network and its related issues; troubleshooting and solving networking problems, providing full support to other L1 engineers

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  Wipro Limited

  Jun 2007 - Sept 2008

  Network Team Lead

  Role Network Engineer (Team Lead)Team Size Handled 11 members at offshoreProject British Telecom—CE-Config UK• Responsible for remotely commissioning of the customer devices, to meet the SLA and be compliance SOP• Accountable for people management activities• Implement and manage compliance to SOPs for the team at Pune location• Strong hold on communication and stakeholder management, while managing risk proactively to meet agreed timelines managing client expectations Show less

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  HCL Technologies

  Sept 2008 - Apr 2017

  Service Operations & Project Management: Managed a team of Service Managers and Leads across 12 service lines for British American Tobacco (BAT) account. Oversaw 24x7 IT infrastructure operations covering servers, networks, databases, storage, backup, and Citrix end-user support across 100+ countriesCross-functional Leadership & People Management : Worked closely with Senior management at HCL and BAT, ensuring seamless operations and successful project delivery. Led the implementation of LEAN IT practices, SLA/KPI management, SIPs. Managed a team of 100+ offshore personnel, focusing on training & developmentFinancial & Audit Management: Accountable for budgets (OPEX/CAPEX), P&L management, and SLs & KMs performance metrics. Led ISO 27001 audits, focusing on reducing human error and improving Right First Time (RFT) performance Show less • Regional Service Delivery Manager for 15+ countries of Western Europe comprising of the UK, Germany, France, Finland, etc. delivering services like Windows, Unix, Database, Storage, Backup, Network, Tools, Lotus Notes, DC-OPS, and Security• Deliver IT Service Management (ITSM) solutions based on ITIL based practices that focus on the people, process, and technology and information perspectives of providing integrated organization wide business solutions within IT infrastructure.• Develop, refine and maintain relationship with customer to better understand their business and align IT Services accordingly; monthly Regional Dashboard meeting with customer to discuss IT Service performance• Transitioned Infrastructure services from countries like the UK, Belgium, Switzerland, etc. as Transition Manager leading team of individuals from Windows, Unix, Database, Network, Lotus Notes, Storage / Backup domain• Develop and maintain RAID register during Transition phase, signing off it with customer as Delivery Manager• Involved in people management activity with networks team comprising of 16 members Show less • Remotely managing of entire BAT LAN network of various end markets comprising of routers, switches of various manufacturers like Cisco|3COM|Dell, WAN optimization devices like Packet Shaper|Riverbed• Prepared Service Improvement Plan (SIP) of the LAN architecture of various end markets• Successfully carried out various activities involved in the transition phase of various end markets, both onshore and offshore• Weekly review with the team related to the performance, operational and personal issues.• Monthly review with Service Managers and SDM related to the operational and management issues.• Handle L3 escalations, providing technical sessions, groom the team of 11 members for higher roles and responsibilities Show less • Maintain backbone network with high end Cisco switches 2950, 3750, 4500, 6500 & routers like 3745, 2800 series and providing level-3 support to Enterprise Services team for network problems in accordance with the problem management process.• Worked on MPLS and MP-BGP environment along with QoS policies; WAN optimization devices like Packet Shaper, Riverbed• Involved in Due Diligence, Transition phase, participating in KAP activities and providing KT to offshore team members; coordinating with management & transition team for KAP update• Plan & Implement the changes happening at Network Level and ensure adherence of change process, develop & maintain network support documents, topological diagrams and adhering to change management process during implementations Show less

  • Global Operations Manager

    Apr 2013 - Apr 2017

  • Service Manager

    Oct 2011 - Apr 2013

  • Network Team Lead

    Jan 2010 - Oct 2011

  • Associate Consultant Network

    Sept 2008 - Jan 2010
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  British Telecom

  Apr 2017 - Jan 2022

  Project Management Professional

  Tower Lead for Rolls Royce Account: Led complex projects with a team of 10+ Project Managers. Collaborated with cross-functional teams (SRM, NOC & SOC, Technical Support, Vendors) to deliver projects on time and within budget, maintaining CSAT over 95% & 100% On-Time Delivery (OTD)Operational & Business Goal Management: Defined and drove operational goals along with managing P&L. Ensured 100% compliance with SLAs & KPIs, adhering to MSA and LEAN IT practices. Led projects with focus on Right First Time (RFT)ISO 27001 & ITSM Leadership: Led ITSM processes and conducted ISO 27001 audits. Successfully implemented improvements in operational processes and conducted regular reviews to maintain high standards in security and compliance Show less

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  HCLTech

  Jan 2022 - now

  Leading accounts to create a working partnership and develop a long-term strategic relationship; maximize savings & mitigating risks to their business, improve performance, quality, & security of customer business operationsCollaborate with the Enterprise Architect, Practice & Sales teams to generate new business in existing accounts by creating Solution Architecture Forum to deliver projects like ServiceNow as a Service, Automation as a Service, FinOps as a Service for various engagements, resulting in driving alignment to deliver business results and customer impact, positivelyLeading a team with Managers of Managers, managing Program Managers, Operations Managers, Regional Service Delivery Managers, identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the companyEscalation point and accountable for the Service Delivery of the business units; Operational background involving scaling, sales, marketing, delivery, implementation; tactical approach in evaluating & improving systems, processes, and resources as they pertain to the operations, accountable for finance of engagements, ensure to meet all SLAs &KPIs, conduct ISO 27001, ECA, SOC2 auditsDevelop and manage budgets, forecasts, and KPIs related to innovation projects exclusively on domains like EUS, Infrastructure services, Azure Cloud and brand performance, ensuring financial targets and objectives are met Show less Operational background involving scaling, sales, marketing, delivery, implementation, monitoring teams and sourcing; balanced approach in evaluating and improving systems, processes, and resources as they pertain to the operations, also responsible for P&L of accounts, ISO 27001 audit, SOC2 auditAdvises on supported applications exclusively on domains like EUC, Infrastructure services, Azure Cloud, Governance and influences senior management on the marketplace evolution and potential application of information and technology, aligned to overall IT strategyCollaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to scale the rapid growth objectives of the organization, thus, creating a compelling value proposition for clients, ensuring adherence to commercial and risk guidelines Show less

  • Deputy General Manager

    Jul 2023 - now

  • Associate General Manager

    Jan 2022 - Jun 2023