Olukemi Sosina

Experience

• 

  Zenith Bank Plc

  Nov 2007 - Mar 2021

  • As part of a digital transformation effort aimed at improving the customer experience on the bank's website and mobile applications, I supported numerous projects. This includes initiatives like the SME Credit Administration Automation (this solution allowed costumers to apply for SME credits online via the bank's website); Lending Transformation Project - Automation of our commercial banking lending platform using Loan IQ• Developed requirement specifications that can be shared with internal and third-party technical resources for the creation of proposed enhancements and system development.• Monitored weekly and monthly performance reports of sales and operations managers with the aim of detecting poor workflow patterns early and redressing pattern.• Created all deliverables from User requirements, Design documents, Test cases/scripts/reports • Created an elaborate, innovative excel for testing the complete end of end process changes and impacts with all impacted teams. Tracked issues and made sure the defects are fixed and closed.• Produced documents for testing like and Test Plans, Test Scripts, Test Summary Reports for a successful testing based on requirements, before changes move to production• Executed processes to analyze the quality of the data imported from the old system using business rules and analyzed the errors to perform configuration and data conversion changes.• Managed and Created test plans, test scripts, functional specs, and business requirements.• Coordinated and facilitated with development team for change requests and defect fixes.• Managed changes to use cases, and functional design, and business requirements.• Track client engagements and maintain ongoing metrics for client assets. Show less - Maintained communication among the analysts and with the rest of the project team Developed and documented statements of requirements for technical alternatives for functionalcomponents of the projects at Ericsson. Leveraged the BABOK practices and framework, with a focus on the six core values of change, needs,solutions, stakeholders, contexts and value, to guide the Active and Passive Gap Analysis project. Using MS Visio and Balsamiq, created a workflow for system improvements which defined anddocumented the interfaces of the manual and automated processes, within the various systems,application sub-systems, external systems, and between new and existing systems. Produced business requirements document and hosted review session with appropriatestakeholders to gain approval and signoff. Following approvals, translated the businessrequirements into detailed technical specifications for each project at Ericsson within an enterpriseenvironment. Oversaw and documented all business process development and reengineering workshops andsessions across projects, ensuring that all process efficiencies and changes were tracked andresulted in improved output and quality. Developed and implemented content, documents, records, and information management processesin the applications and systems to ensure that the retrieval, disposition, and preservation of allrecorded data was streamlined and systematically controlled. Supported the design, development, and implementation of new technologies and resolutions forthe complex Active and Passive Gap Analysis and the Process Re-Engineering IT projects. Managedcomplexity across business value, technology, and interaction models to ensure that the projectswere implemented and deployed successfully. Show less - Completed a project in an Agile development environment, applying a Scrum framework andparticipating in various events, including sprint planning meetings, daily stand-ups, and sprint reviewmeetings.- Facilitated and managed business process development and process reengineering workshops andsessions with various project team members through workshops and sessions for the DataStandardization project. - Facilitated sessions with a diverse group of stakeholders across departments and ministries,including external public sector departments, as well as the internal IT and HR departments, toreview business needs assessment, process mappings and requirement documents in order to gainapproval and sign–off.- Worked as a Business Analyst on this IT service management application development andmaintenance project, completing key tasks and goals using Oracle, Adopt Sign, MS Visio, RequisitePro, JIRA, PowerPoint, Balsamiq and SharePoint.- Extracted, interpreted, and analyzed data to identify quality improvement key performance metricsand transformed raw data into meaningful, actionable information for stakeholders meeting using BITools- Designed the processes and conducted User Acceptance Tests for this large, complex, multi-stakeholder project. Collaborated with developers, QA specialists, and the Project Managers todevelop and administer the tests, and ensured that the results were incorporated back into thesolutions.- Liaised with relevant stakeholders to gather information and evaluate existing procedures andmethods, as well as to identify and document business critical items such as database contentstructure and the application subsystems.- Developed and implemented content, documents, records, and information management processesin the applications and systems to maintain the security of documentation by ensuring that thecorrect data was distributed only to the intended groups. Show less Offered various suggestions to senior management, including setting up a call centre for complaints,escalating complaints to correct departments, tracking data and escalation incidents, andadjusting/upgrading hardware as needed. These suggestions allowed for the re-engineering of callcenter complaints processes. Collected and analyzed complex technical and business information, and communicated this toproject teams, senior management, and the client effectively and clearly using relatable analogiesand examples. Identified and negotiated the change required as part of standardizing the datacollection processes. Facilitated meetings regularly with each group to provide project updates andaddress any concerns. Developed integrated system and technical specifications of the Data Standardization project forthis complex engagement. Developed the specifications as they related to decommissioning theexisting spreadsheets used by the government organization, shutting down the legacy system tointegrate the data into the new system, and overseeing the integration from a business perspectiveto ensure the migration went smoothly. Leveraged the BABOK practices and framework, with a focus on the six core values of change, needs,solutions, stakeholders, contexts and value, to guide the Data Standardization project. Supporting and using selected internal departmental methodologies, designed, developed andproduced business analysis deliverables, including business requirements documents, processmodels, and activity diagrams. Analysed the business requirements to translated them into detailedspecifications within the enterprise environment. Show less

  • Senior Business Analyst

    Aug 2017 - Mar 2021

  • Business Analyst Project Lead

    Feb 2015 - Jul 2017

  • Business Analyst/ Scrum Master

    Mar 2012 - Jan 2015

  • Business Analyst

    Nov 2007 - Feb 2012
• 

  7x Powered Group

  Apr 2021 - Jun 2021

  Customer Success Manager / Project Manager

  .• Developed and executed comprehensive marketing, engagement, and communication strategies aligned with organizational goals.• Created plans to enhance brand visibility, audience engagement, and market positioning.• Led and managed a team of marketing, engagement, and communication professionals.• Provided guidance, mentorship, and support for team members to achieve departmental objectives.• Oversaw the development and implementation of marketing campaigns across various channels (digital, traditional, social media, etc.).• Monitored campaign performance and make data-driven adjustments to optimize results.• Safeguarded and enhanced the organization's brand identity, ensuring consistency across all communication channels.• Developed branding guidelines and standards.• Cultivated relationships with media outlets and manage public relations efforts.• Handled crisis communication and manage the organization's reputation.• Developed content strategies across different platforms to support marketing and engagement objectives.• Ensured the creation of high-quality, compelling content aligned with brand messaging.• Monitored key performance indicators (KPIs) and use data analytics to evaluate the effectiveness of marketing and engagement efforts.• Prepared regular reports and presentations to showcase results and propose improvements.• Collaborated with other departments (sales, product, etc.) to ensure alignment and support overall business objectives.• Worked closely with stakeholders to understand their needs and incorporate them into marketing strategies.• Developed and manage the marketing, engagement, and communications budget effectively, ensuring efficient allocation of resources.• Stayed updated with industry trends, best practices, and emerging technologies to enhance strategies continually.• Implemented innovative approaches to improve marketing and engagement efforts. Show less

• 

  STADXL Consulting

  May 2021 - Jan 2022

  Senior Business Analyst

  - Gathered, analyzed, documented and validated business requirements from the Project Sponsor for the implementation of an Integrated Salesforce Customer Relationship Management (CRM) system for a Digital Marketing Agency.- Created functional specification requirements using interviews and document analysis- Created Mock-ups to capture user preferences using MockFlow - cloud based tool- Documented process flows for current / proposed processes, workflows, and data flows.- Communicated with project managers, subject matter experts and end users.- Documentation of the User Stories using Jira for full traceability and management.- Interfaced between the business and technical teams and translating business requirements.- Assisted with the creation and maintenance of processes and dataflow mapping in relation to key personal data input and data transformation processes.-Participated in the seamless design, development, and implementation of a new, defect–free,complex IT software application from the organization’s legacy software. Wrote and distributed use cases for the new software application, which outlined what the users could do, possible user goals,and the steps taken to achieve those goals.- Leveraged the BABOK practices and framework, with a focus on the core values of change, need,solution, and value, to guide the Database ERP and Online Shopping Site projects.- Developed and implemented content, documents, records, and information management processesin the applications and systems to ensure that all data was correctly identified, classified, stored,and secured so that it remained secure and only accessed by the predefined groups.- Wrote and documented use cases for various projects at Corporate Security Supply Ltd. Show less

• 

  XINGULAR CONCEPTS INC

  Feb 2022 - Jan 2025

  Senior Business Analyst Consultant

  • Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems.• Collect, document, and analyze workflows, as well as develop business process models in collaboration with multidisciplinary stakeholders.• Align business processes and Present solutions to involved stakeholders.• Prepares communications and makes presentations on scripts enhancements and/or alternatives via share point site. Works under the direction of a project manager.• Write, update, and maintain Business Requirements Documentation.• Develop and document statements of requirements for considered alternatives.• Perform business analyses of functional requirements to identify information, procedures, and decision flows.• Analyze process gaps and information flow obstacles or system issues and identify opportunities for improvement.• Translate business needs into high-level technical requirements and solution.• Establish acceptance test criteria with client and working closely with the in-house development team to implement the solution.• Work with Trainers to help direct training plans for new clients.• Conducting research to understand business stakeholder needs and be capable of building relationships, consensus and engagement through the process.• Collaborating with the Project Manager, Solution Architect and business stakeholders to develop new business cases and deliver on agreed projects.• Keeping informed of key initiatives, proposals, and requirements for each client.• Participating in user story development and prioritization with the Scrum Team.• Conducting specific business analysis activities to support the Development Team.• Developing functional test cases and supports testing efforts of Development Team Show less

• 

  Government of Canada

  Mar 2022 - Jan 2025

  Compliance Project Manager

  . Conduct risk assessments and audits to evaluate vulnerabilities in identity management processes.. Monitor, investigate, and respond to potential identity fraud incidents, ensuring timely resolution and compliance with reporting requirements.• Define scope, objectives, timelines, and deliverables, ensuring alignment with compliance requirements. . Coordinate cross-functional teams, including IT, legal, fraud investigation, and cybersecurity.• Monitor project progress, manage risks, and implement corrective actions as needed.• Conduct risk assessments related to unauthorized access.• Implement security controls and compliance measures to mitigate risks• Collaborate with fraud detection teams to analyze trends and implement proactive security measures.• Work with IT and cybersecurity teams to strengthen digital identity security • Act as the primary liaison between compliance teams, senior management, and external agencies• Develop and present reports on compliance metrics, fraud trends, and project outcomes.• Communicate policies and best practices to internal teams and external stakeholders. Show less