Moh Niaz Makdum

Experience

• 

  Contessa Solutions & Consultants Ltd.

  Oct 2018 - Oct 2020

  Cloud & Security Engineer

  • Cloud infrastructure design & security implementation. • Network and Firewall configuration. • Identity and Access Management (IAM).• Vulnerability management. • Incident response and investigation.• Compliance and regulatory adherence. • Documentation and reporting.

• 

  Trust Bank Limited

  Oct 2020 - Mar 2023

  • Periodic VA-PT operation for network, servers and applications.• SIEM Operation: - Monitor, identify and analyze event logs of security threats. - Investigate security alerts & incidents and provide report.• Assist to addressing compliance issues of Bangladesh Bank, MANCOM, Internal and External audit.• Assist to updating of different security policies such as ICT Security Policy,BCP & DRP etc.• Technical evaluation process of Network and Security Products. Show less

  • IT Security and Compliance Analyst

    Nov 2021 - Mar 2023

  • Network Engineer

    Oct 2020 - Oct 2021
• 

  Mutual Trust Bank Ltd.

  Mar 2023 - Jun 2023

  • Information Technology Security Analyst

    Mar 2023 - Jun 2023

  • Information Technology Security Analyst

    Mar 2023 - Jun 2023
• 

  Microsoft

  Jun 2023 - now

  Technical Support Engineer

  • Working at Microsoft Shanghai Support Team, Recruited by Shanghai Wicresoft Co., Ltd.• Represent Microsoft and communicate with Microsoft Cloud and Exchange Online customers in NOAM region.• Manage relationships with multiple customers, partners and collaborate with MS people.• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.• Document incidents, report customer suggestions and technical issues to MicrosoftRequirements.• Working with Office 365, Active Directory, Exchange, and Azure.• Working with Yammer, Azure AD for Office 365 Identity - Active Directory Federated Services (ADFS/WAP) and Directory Synchronization (AADC/DirSync), eDiscovery.• Migration, troubleshooting, design and system delivery.• Troubleshooting all kind of Office 365 products, including Exchange, SharePoint, OneDrive, Skype, Teams, Yammer, Planner, Groups and anything else that emerges.• Responsible for Troubleshooting and maintaining O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advises on enterprise.Expertise:—————• Exchange policies• Data Loss Prevention (DLP), In-place e-Discovery & Hold• Azure Information Protection and Azure RMS• Transport Rule and Message Trace• Retention Tags and Policies• Exchange Online Protection (EOP)• Auditing• PowerShell • Migration and hybrid• Journal Rules• SPF, DKIM, DMARC• POP3, IMAP, MAPI, ActiveSync Show less