Shelby DiMarco

Experience

• 

  Pacific Lutheran University

  Aug 2011 - May 2014

  PLU Cross Country Team Manager

  Leading team practices and record management for team and individuals. Planned and executed team travel and hosted home invitational meets, including management of organizing and training volunteers. Managed athlete transportation and equipment readiness for any situation.

• 

  Deerfield Village

  Jun 2014 - Jan 2015

  Medication Aide/Caregiver

  Managed medication storage and scheduled delivery in addition to adhoc request care. Monitored residents vitals, alerts, and responded quickly in emergent situations. Managed communication with family members, doctors, pharmacies, and transportation needs for residents. Point of contact for staff and security and managed task delegation tasks to provide a safe and efficient environment that would improve the quality of life for 40 residents.

• 

  Sportscare Physical Therapy

  Oct 2014 - Aug 2015

  Physical Therapy Technician

  Lead patients through strengthening exercises using safety protocols and performed pain management using ultrasound technology and electrical stimulation therapy techniques. Improved office experience through data management optimization. Communicated efficiently with patients and insurance using milti-line telephone.

• 

  Darden

  Aug 2015 - Jan 2017

  Server

  Customer service expertise, utilizing fast paced assessment and problem solving to meet guest needs, strong teamwork between coworkers, using selling techniques meet company goals, multi-task efficiently to keep entire restaurant running smoothly.

• 

  Amazon

  Jan 2017 - now

  Manage a global team to mitigate risk on Amazon through internal cross collaboration and escalation management. Manage a team of centralized support for Amazon field employees and own continuous improvement initiatives to accommodate growth and demand during COVID. Manage a team of Advisors to support 3rd party sellers on Amazon globally.

  • Amazon Program Manager II

    May 2022 - now

  • Central Operations Area Manager

    Mar 2020 - May 2022

  • Selling Partner Support Supervisor

    Jan 2017 - Mar 2020