Karen Umaña

Experience

• 

  Walmart

  Mar 2013 - Jun 2014

  Financial Analyst

  Accounts receivable, sales record, returns and customer payments. Daily and monthly credit portfolio reports (190 Mexico partners), in charge of the daily status of the current portfolio, past due portfolio and partners with seniority of balances that exceed the credit limit granted. Successfully solve problems related to the customer account (billing, payments, cash application and returns). Other support related to collection management. Review of Daily Sales, Account Reconciliation (Retail Fund). Making accounting adjustments in SAP. Verify expenses of the store as well as daily reports that include (management report, deposits, returns, public services, etc.) Show less

• 

  Kimberly-Clark

  Jun 2014 - Oct 2015

  LATAM Credit & Collector Analyst

  Collections for Peru, Colombia, Venezuela, Central America, among others. Migration in place for Venezuela market. In charge of different processes such as payments through credit cards. Responsible for sharing monthly statement of accounts, respective monitoring from loading invoices in customer´s portals.

• 

  Cargill

  Oct 2015 - now

  Collections for US market, Migration process within -90% AR- linked to Footprint, $5M, more than 10 thousand documents, split in 200 diff accounts, approx. Coordinating 5+ people into a Backup plan and visiting strategy, SOX controls such as Bad debt, BEX, Baseline, KPI’s, Unapplied cash, Disputes, Daily AR, among other duties.Based on my soft skills such as assertive communication, I was assigned to this Market to handle some special and demanding stakeholders. Also, I could decrease the past due AR from 30% to 5%, results no seen before, but most important, I was able to unite the model how they worked the collections model from a split system into a standardized model, according to our Global WI. Show less Collections market with $6M, more than 9 thousand documents, split in 300 diff accounts, approx. Creation of SOX audits reports such as Cash Application, bank Reconciliations. Weekly and monthly AR reconciliations in charge. 1st lever approval for refunds.As a result of my leadership, empathy and communication skills, I was a key internal contact for project implementations. I showed very good orientation to Service in order to resolve urgent issues from internal or external clients. I was able to decrease this past due AR from 67% to 9%. Show less

  • OTC US Senior Collections Analyst

    May 2021 - now

  • OTC LATAM Senior Collector

    Oct 2015 - May 2021