Ben Truitt

Experience

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  DCH Regional Medical Center

  Feb 2007 - Jul 2013

  Analyst II, Information Services

  Interpreted and analyzed data results using statistical techniques and provided ongoing reports. Developed and implemented databases, data collection systems, data analytics and other strategies that optimized statistical efficiency and quality. Researched and acquired data from primary and secondary data sources, maintained database systems, and identified trends or patterns in complex data sets. Consulted and collaborated with management and provided recommendations which prioritized business and information needs.A few key achievements:♦ Managed beta implementation at DCH for all Midas upgrades and delivered remote assistance to all Midas users at three different hospitals♦ Created complex focus studies, reports, and worklists to meet customer needs and facilitated specific process training seminars on how to utilize Midas. ♦ Established Midas at DCH in 2007, created dictionaries, and implemented all modules. Show less

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  Conduent (Successor to: Xerox, ACS, and MIDS Inc.,

  Jul 2013 - Apr 2015

  Oversaw day-today operations and created an inspiring team environment with an open communication culture, conceptualized clear team goals, delegated tasks, and established deadlines. Monitored team performance, reported on metrics, motivated team members, discovered training needs, and provided coaching. Listened and mentored team members, provided feedback, and resolved conflicts. A few key achievements:♦ Led and optimized team of five system managers, organized sales scoping calls, and coordinated team meetings and assignments. ♦ Encouraged creativity and risk-taking, recognized high performance, and rewarded accomplishments. ♦ Composed remote system management across Solutions Services Team and administered team building activities. Show less Evaluated functionality of systems, consulted clients, determined needs, and ensured customer and project requirements were met. Provided customer user training, support, advice, feedback, and tested and systems to ensure that that they operated reliably. Followed software licensing laws, implemented and managed security, and completed backup procedures.A few key achievements:♦ Conducted troubleshooting activities and provided client instruction via telephone, Web-Ex, and in person. ♦ Provided client focused support remotely and in person with reporting, system management challenges, and interim system management. Show less

  • Team Lead, Solutions Services

    Oct 2014 - Apr 2015

  • System Management, Solutions Services

    Jul 2013 - Oct 2014
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  Conduent (Successor to: Xerox, ACS, and MIDS Inc.,

  Apr 2015 - Feb 2022

  Manager, Solutions Services

  Supervise and manage multiple local and remote client engagement teams and provide performance appraisal and evaluation, career counseling, and professional development to improve efficiency and effectiveness. Develop growth and prosperity objectives, designing, and implementing processes that promote the attainment of goals. Ensure company has the adequate people and suitable resources to complete its activities while organizing and coordinating operations in ways that ensure maximum productivity. A few key achievements:♦ Manage and delegate activities for 10-20 employees from different departments to improve processes and define proactive system maintenance processes for clients.♦ Oversee the RFP/RFI/Vendor Questionnaire process, facilitate monthly MCSM User Group and System Management WebEx with MCSM certified clients, and collaborate with Midas Health Analytics Solutions Education team to restructure Midas Certified System Manager program and exam. ♦ Consult with individual clients and managers to accurately assess and respond to system management requests. Show less

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  Symplr

  Feb 2022 - now

  Senior Manager Professional Services