Yousra TALI

Experience

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  AUTO HALL

  Apr 2018 - Apr 2018

  After Sales Service
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  Comdata Group

  Aug 2018 - Jan 2022

  • Senior Bilingual Customer Service Representative-Uber EATS

    Aug 2020 - Jan 2022

  • Bilingual Customer Service Representative- Uber EATS

    Aug 2018 - Jan 2022
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  Arrow Electronics

  Feb 2022 - now

  Sales Operations Specialist

  Inventory Management and Supply Chain Optimization: Implemented inventory control measures, resulting in improving order fulfillment efficiency. Collaborated with suppliers to establish streamlined procurement processes, resulting in improved supply chain reliability.Project Management and Cross-functional Collaboration: Successfully managed cross-functional projects from initiation to completion, ensuring timely delivery and stakeholder satisfaction. Collaborated with various teams, including finance, sales, warehouse, customer-service and IT, to align operational processes and drive organizational goals.Process Optimization and Efficiency Enhancement: Identified inefficiencies in operational processes, analyzed root causes, and implemented strategic improvements resulting in an increase in overall productivity. Streamlined workflows, eliminated redundancies, and standardized procedures to drive operational excellence.Led the automation of the order fulfillment process, resulting in significant improvements in efficiency and customer satisfaction.Monitored and evaluated the automated process, continuously identifying opportunities for further optimization and refinement.Collaborated with IT and operations teams to develop and deploy robotic process automation (RPA) solutions, by automatically update the shipment & delivery dates.Vendor Management and Contract Negotiation: Managed vendor relationships and negotiated contracts to optimize terms, pricing, and service levels. Conducted vendor evaluations, leading to the selection of high-performing suppliers and ensuring seamless collaboration and service delivery.Vendors i work with : Nvidia , Huawei , Lenovo Show less

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  Arrow ECS United Kingdom

  Jul 2024 - now

  Vendor Management -NetApp