Ronald Gibalay

Experience

• 

  Accenture in Philippines

  Jul 2007 - May 2013

  Senior Software Engineer

  • Ensures the operability of the application supported (Ariba) in its production environment.• Conducts daily monitoring of the overall status of the application.• Works on issues raised by customers; conduct investigations and impact assessment of the fixed.• Works with other support units in identifying root causes of issues encountered in production environment.• Provides on-call support on weekend activities on that has impact on the application and its environments.• Evaluates applications Service Packs, conducts assessment and functionality testing.• Monitors and conduct checks on application’s availability after its weekly schedule restart. • Leverages different tools/applications (i.e. Quest Performance Analyzer, Concord eHealth, Weblogic nodemanager, etc.) to monitor applications health on the back-end• Defines fixes to bugs/defects in application and hands over to respective teams for release planning and deployment.• Reviews documents/deliverables of the team to ensure its adherence to the standards defined by the company.• Engage on capacity planning and defines team schedule to ensure support is rendered at all times. Show less

• 

  Standard Chartered Bank

  Jun 2013 - Jul 2023

  • Manage Critical Situation bridge calls to troubleshoot urgent issues impacting system being supported and works hand in hand with different teams (including Server support teams, Microsoft support, vendor support, etc.)• Attend to CAB (Change Approval Board) review, and ensure change impacting the application adheres to proper processes.• Reviews capacity planning and defines team schedule to ensure support is rendered at all times.• Reviews and approves Root Cause Analysis (provided by vendor or other teams) for issues that is impacting the application. • Review and approve Change Requests that are impacting the application.• Analyze monthly Incident ticket trend.• Works on issues raised by bank customers; conduct investigations and impact assessment of the fixed.• Works with other support units in identifying root causes of issues encountered in production environment.• Reviews documents/deliverables of the team to ensure its adherence to the standards defined by the company.• Maintains operability of application supported (ORR – Online Rewards and Redemption) in its production environment.• Conducts daily monitoring of the overall status of the application.• Provides on-call support on weekend activities on that has impact on the application and its environments.• Evaluates applications Release / Hotfixes, conducts assessment and functionality testing.• Provide a timeline based planning on fix implementation.• Provide on-site support for Release/Fix Implementations. Show less • Reviews and approves Root Cause Analysis (provided by vendor or other teams) for issues that is impacting the application. • Review and approve Change Requests that are impacting the application.• Analyze monthly Incident ticket trend.• Works on issues raised by bank customers; conduct investigations and impact assessment of the fixed.• Works with other support units in identifying root causes of issues encountered in production environment.• Reviews documents/deliverables of the team to ensure its adherence to the standards defined by the company.• Maintains operability of application supported (ORR – Online Rewards and Redemption) in its production environment.• Conducts daily monitoring of the overall status of the application.• Provides on-call support on weekend activities on that has impact on the application and its environments.• Evaluates applications Release / Hotfixes, conducts assessment and functionality testing.• Provide a timeline based planning on fix implementation.• Provide on-site support for Release/Fix Implementations. Show less

  • Application Support Manager

    Apr 2019 - Jul 2023

  • Application Support Lead

    Jun 2013 - Mar 2019
• 

  Institute of Real Estate Management (IREM)

  Mar 2024 - now

  Application Support Analyst