Baskar Subramaniam

Experience

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  Galaxie Magazine

  Jan 2010 - Jan 2014

  Writer cum Columnist

  Covered events happening around KL, wrote more about lifestyle. Also did technical writing, copy writing and writing for advertising basis. Did PR and seek companies that wants to put their advertisement on the magazine. Research for the best options for event planning, coming out with press release. Marketing for adverting purposes, content and others. Come up with better ways for people to search for something, SEO taglines, find ways to make it accurate and improve the organic search along the way. Tunjukkan kurang

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  PayPal (M) Services Sdn Bhd

  Jan 2015 - Jan 2019

  Corporate Trainer

  Handled fraud related case, billing dispute, compliance workflow, e-mails from customers, AML workflow and unauthorized transaction. Went through AML, sanction and red-flag training, Sanction and Planned CSR events for the company and managed escalated complains by customers.

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  Bank Simpanan National

  Jun 2019 - Jan 2019

  Social Media Strategist

  Handled BSN’s Social media and escalated complaints from customers or vendors. Came up with the contents for social media and managed them. Visited and investigated the branches where complaint arisen. Trained the staffs that came in about BSN and staffs that was deemed to neglect their roles in BSN.

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  Accenture

  Jan 2020 - Feb 2023

  Quality Analyst cum Trainer

  Preparing and implementing quality assurance policies and procedures. Performing routine inspections and quality tests. Identifying and resolving workflow and production issues. Ensuring that standards and safety regulations are observed. Addressing and discussing issues and proposed solutions with superiors documenting quality assurance activities and creating audit reports. Making recommendations for improvement. Creating training materials and operating manuals.

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  Transcosmos Malaysia

  Jan 2023 - Feb 2024

  Corporate Trainer cum Team Leader

  Responsible for increasing the company’s productivity by teaching new skills and knowledge to employees. Organize seminars, lectures and team exercises to update employees on company goals and procedure. Provide direction and guidance. Understanding the strengths and weaknesses of team members. Organizing tasks and setting goals. Upholding the vision of the group. Solving problems and resolving conflicts.

• 

  HABIB Group

  Jan 2024 - now

  Assistant Manager

  Assists manager by performing related duties. Supports staff results by communicating job expectations and planning, monitoring, and appraising job results. Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Provide soft skill training to the employees