Theresa Jacobs

Experience

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  South African Police Service (SAPS)

  Jan 1991 - Jan 2005

  Uniform | Detective

  Uniform Role:• Managed complaints, patrols, Charge Office duties, visible policing, and community interactions for a secure environment.• Trained and evaluated new officers post SAPS College training as a Field Training Officer.• Handled domestic violence subpoenas as an Enquiries Officer, contributing to legal proceedings.Detective Role:• Led standby duties and initial investigations, laying the foundation for case resolution.• Attended and managed serious crime scenes, employing specialized skills.• Conducted meticulous crime scene investigations, preserving evidence and information integrity.• Utilized investigative techniques to solve diverse incidents, enhancing case resolutions.• Expertly interrogated and prosecuted detained suspects, ensuring legal and ethical compliance.• Orchestrated crime management strategies, gathering intelligence and identifying suspects.• Proficiently identified crime patterns and potential suspects' Modus Operandi.• Managed informers to gather insights for effective investigations. Show less

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  General Carpentry - Patio Furniture Manufacturing

  Jan 2005 - Jan 2011

  Self Employed

  Skilled carpenter specializing in the design and production of premium patio furniture, including tables, benches, and chairs. Proficient in all aspects of furniture manufacturing, from material selection and fabrication to assembly and finishing. Demonstrated ability to create durable and aesthetically pleasing pieces that enhance outdoor spaces and exceed client expectations.Key Responsibilities:• Design and Fabrication: Conceptualized and designed a diverse range of patio furniture items, ensuring functionality, aesthetic appeal, and durability. Transformed design concepts into detailed blueprints for fabrication.• Material Selection: Expertly selected appropriate wood and materials based on design requirements, weather resistance, and durability factors. Evaluated various options to achieve the desired aesthetics and quality.• Manufacturing and Assembly: Executed precise carpentry techniques to craft furniture components, ensuring accurate measurements, joints, and connections. Assembled pieces with meticulous attention to detail to ensure structural integrity.• Finishing and Detailing: Applied finishing techniques such as sanding, staining, painting, and varnishing to enhance the appearance and protection of furniture items. Ensured a consistent and polished finish on all products.• Quality Control: Implemented rigorous quality checks throughout the manufacturing process, ensuring that each piece adhered to established standards of craftsmanship and met or exceeded customer expectations.• Client Collaboration: Collaborated with clients to understand their specific requirements and preferences, offering design recommendations and personalized solutions to fulfil their outdoor furniture needs.• Time Management: Effectively managed project timelines, ensuring efficient production while maintaining high levels of quality and craftsmanship. Show less

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  Tsogosun - Montecasino

  Jan 2011 - Jan 2015

  Administrator and Security Duty Manager

  • Spearheading the development and training programs for both internal and external Security officials, equipping them with the skills to proficiently compile incident reports, conduct meticulous crime scene investigations, effectively manage incidents, and produce accurate and detailed reports. Additionally, imparting expertise in risk identification, analysis, access card system operations, and self-exclusion protocols.• Taking the lead in addressing and investigating customer complaints, collaborating with Security Management to provide comprehensive reports and resolutions.• Ensuring unwavering adherence to Gaming Board regulations, Internal Control Procedures (ICP), and Standing Operating Procedures (SOP) for the Access card system. Proactively troubleshooting issues and conducting audits on high-risk areas to systematically identify and mitigate potential risks.• Enforcing strict compliance with Gaming Board regulations, ICP, and SOP related to Self-Exclusions, safeguarding the integrity of the self-exclusion process.• Assuming the responsibility of managing shift members and effectively addressing all associated Industrial Relations (IR) matters, fostering a harmonious and productive work environment.• Conducting comprehensive audits of the Access Card and Key Management Systems, strategically identifying potential risks and implementing risk mitigation measures. Thoroughly documenting findings and preparing detailed documentation for review by the Security Manager and Auditors. Show less

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  Tsogosun - Gold Reef City Casino

  Jan 2017 - Jan 2020

  Security Manager

  Security Manager (2019 – 2020)Acting Security Manager (2017 – 2019)Assistant Security Manager (2015 – 2017)Key Responsibilities:• Spearheading the development and training initiatives for Security officials, imparting expertise in crafting comprehensive incident reports, conducting crime scene investigations, managing incidents, and proficiently executing factual report writing. Additionally, delivering comprehensive instruction on risk identification and analysis, the utilization of access card systems, and self-exclusion protocols.• Facilitating the growth and training of Security Duty Managers in performing meticulous access card and key audits.• Ensuring meticulous adherence to Gaming Board legislation, Internal Control Procedures, and the Standing Operating Procedures governing the Security department. Collaborating closely with key stakeholder departments, including Slots, Cash Desk, Tables, and Surveillance, to maintain interdepartmental synergy.• Conducting monthly audits on high-risk systems, systematically mitigating access vulnerabilities within critical systems such as the Access Card System and the Electronic Key Management Systems. These systems govern access to pivotal areas like the Gaming Floor, vault, and count rooms.• Overseeing and resolving Industrial Relations (IR) and Human Resources (HR) matters within the Security department. This encompasses training Duty Managers and Supervisors in the intricate processes of investigating and compiling evidence for IR-related incidents.• Ensuring unwavering compliance with Gaming Board regulations, Internal Control Procedures, and Standing Operating Procedures across all operational domains, from the Gaming Floor to financial Back-of-House areas such as Cash Desk Escorts.• Conducting comprehensive internal and external Security Risk Analyses to identify, evaluate, and proactively mitigate potential risks. Show less

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  Fidelity Services Group

  Jan 2020 - Jan 2021

  Site Manager

  • Ensuring the surpassing of SLA expectations through meticulous oversight.• Conducting ongoing assessment of clients’ requirements to deliver superior service and achieve heightened customer contentment.• Consistently revising and implementing Site Instructions to uphold operational excellence.• Devising and deploying On Job Training methodologies for Security officers to align with and elevate SLA benchmarks.• Elevating the competencies of Supervisors through targeted training, enabling proficient officer management.• Proactively anticipating clients’ needs and addressing them adeptly.• Identifying and evaluating potential risks systematically.• Managing matters related to industrial relations, including documenting training records and recording resolutions for undesirable conduct.• Maintaining accurate and organized financial records, encompassing Credit notes, invoices, and AD HOC services. Show less

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  Small House Projects (SHP)

  Jan 2021 - Mar 2023

  Self Employed

  Entrepreneurial leader and visionary founder of a successful Project Management Company focused on delivering top-notch general building management services in the West Rand area. Leveraged a network of skilled artisans and contractors, including plumbers, electricians, and general handymen, to streamline project execution and exceed client expectations. Instrumental in driving growth, optimizing operations, and building lasting client relationships within the construction industry.Key Responsibilities:• Project Management: Oversaw end-to-end project management processes, from project initiation to completion, ensuring adherence to timelines, budgets, and quality standards.• Team Collaboration: Built and managed a diverse team of skilled artisans, contractors, and support staff. Fostered a collaborative and motivated work environment, enhancing team cohesion and performance.• Contractor Management: Sourced, onboarded, and managed a reliable network of plumbers, electricians, and general handymen. Negotiated contracts, monitored performance, and maintained open communication channels to ensure seamless project execution.• Client Relations: Cultivated communication, regular updates, and exceptional service delivery with clients. Anticipated and addressed client needs to enhance satisfaction and secure repeat business.• Budget Oversight: Created and managed project budgets, tracking expenses, resource allocation, and cost controls. Implemented strategies to maximize cost efficiency without compromising project quality.• Quality Assurance: Conducting thorough inspections to ensure all projects met or exceeded industry standards and client expectations.• Risk Management: Identified potential project risks and developed mitigation strategies to proactively address challenges and ensure project success.• Regulatory Compliance: Exclusively engaged skilled craftsmen who possessed registration with pertinent regulatory bodies and associations. Show less

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  Self-Employed

  Mar 2023 - now

  Self-Employed | Furniture Artisan

  • Collaborate closely with clients to gather requirements and preferences for custom furniture projects.• Design and draft detailed plans for custom-built cabinets and furniture pieces, ensuring alignment with client specifications.• Select suitable materials, including wood types, finishes, and hardware, considering both aesthetics and functionality.• Employ a range of woodworking tools and techniques to craft and assemble furniture items with precision and attention to detail.• Manage project timelines to ensure timely completion of projects according to client deadlines.• Provide expert advice to clients regarding design options, material choices, and project feasibility.• Maintain a clean and organized workshop environment to promote efficiency and safety.• Stay updated with industry trends and woodworking advancements to continuously enhance skills and design capabilities. Show less