Leonie Gasser

Experience

• 

  Sonova Gruppe

  Aug 2012 - Aug 2015

  Commercial Trainee

  • Human Resources (6 months)• Accounting (6 months)• Customer Service Sonova Switzerland (6 months)• Purchasing (6 months)• International Sales (3 months)• Central Order Processing, Reception, IT and Logistics (2 months each)

• 

  Helsana Versicherungen AG

  Aug 2016 - Mar 2017

  Account Manager, Private Clients

  • consulting of B2C customers on basic and supplementary insurance topics • completion of various administrative work e.g. various insurance policies

• 

  Zurich Insurance Company Ltd

  Oct 2017 - Jul 2018

  Administrator Pension Fund BVG

  • transfer of vested benefits to the new pension fund• compensation processing for vested benefits in the case of the beneficiary• various telephone and written correspondence with Swiss pension funds

• 

  Zurich Insurance Company Ltd

  Jul 2019 - Nov 2019

  Intern Schaden Assistance

  • consulting of customers and partners, incl. organization of roadside assistance and rental cars for customers• processing claims from customers and settling invoices from customer and partners• various claims processing

• 

  Zurich Insurance Company Ltd

  Jul 2020 - Nov 2020

  Working Student Claims Department

  • consulting of customers and partners, incl. organization of roadside assistance and rental cars for customers• processing claims from customers and settling invoices from customer and partners• various claims processing

• 

  LIONSTEP

  Aug 2021 - now

  • Key Account Management & Consulting: development & maintenance of long-term customer relationships, expansion of business areas, consulting of HR Business Partners & Line Managers along the employee life cycle for key account clients in the financial and fintech industry, healthcare industry, high-tech industry, energy industry, HVAC industry, food industry etc.• Talent Acquisition & Recruiting: management & optimisation of the recruiting process such as drafting/writing job ads and onboarding of the respective key account clients, close cooperation with the recruiting team for the final selection of suitable candidates (active sourcing on social networks and managing non-active sourcing via job platforms and social media (meta)), ensuring a positive customer and candidate experience.• Project & Change Management: consulting on new work, flexible & modern working models, work design, employer branding (incl. social media campaign) as well as organizational development and transformation in multichannel recruiting.• Stakeholder and interface management: coordination and close collaboration with internal and external partners.• Presentation & reporting: conducting market and industry analyses, preparing review meetings (e.g. performance reviews), preparing reports incl. KPIs, conducting review meetings for key account clients.• Sales- & Portfolio management: development & implementation of individual growth strategies for each key account with measurable sales targets for repeat and expand, identification and realisation of cross-selling and upselling potential to expand the client portfolio.• Very good practical experience with Salesforce, Salesloft and Zendesk. Show less • Key Account Management & Consulting: development & maintenance of long-term customer relationships, expansion of business areas, consulting of HR Business Partners & Line Managers along the employee life cycle for key account clients in the financial and fintech industry, healthcare industry, high-tech industry, energy industry, HVAC industry, food industry etc.• Talent Acquisition & Recruiting: management & optimisation of the recruiting process such as drafting/writing job ads and onboarding of the respective key account clients, close cooperation with the recruiting team for the final selection of suitable candidates (active sourcing on social networks and managing non-active sourcing via job platforms and social media (meta)), ensuring a positive customer and candidate experience.• Project & Change Management: consulting on new work, flexible & modern working models, work design, employer branding (incl. social media campaign) as well as organizational development and transformation in multichannel recruiting.• Stakeholder and interface management: coordination and close collaboration with internal and external partners.• Presentation & reporting: conducting market and industry analyses, preparing review meetings (e.g. performance reviews), preparing reports incl. KPIs, conducting review meetings for key account clients.• Very good practical experience with Salesforce, Salesloft and Zendesk. Show less

  • Senior Key Account Manager

    Feb 2025 - now

  • Senior Customer Success Manager

    Feb 2023 - Feb 2025

  • Customer Success Manager

    May 2022 - Feb 2023

  • Customer Success Specialist

    Nov 2021 - May 2022

  • Trainee Customer Success Specialist

    Aug 2021 - Oct 2021