Dickson Mbewe

Experience

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  Mabopay

  Sept 2018 - Sept 2018

  Network Support Specialist (ATM Engineer) Intern

  Job Description1) Removes money canisters from ATM, and replenishes machine supplies, such as deposit envelopes, receipt paper, and cash.2) Counts cash and items deposited by customers, and compares to transactions indicated on transaction tape from ATM. 3) Records transaction information on form or log, and notifies designated personnel of discrepancies.4) Tests machine functions, and balances machine cash account, using electronic keypad.5) Corrects malfunctions, such as jammed cash or paper, or calls repair personnel when ATM needs repair. Show less

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  Zambia Qualifications Authority

  Sept 2020 - Dec 2020

  Information Technology Intern

  Job Description•Making sure that all computers have up to date Anti viruses•Email setup on each computer(outlook)•Monitoring and reporting on the online application system•Helping clients with any issues to do with the online system•Support the IT team in maintaining hardware, software, and other systems•Assist with troubleshooting issues and provide technical support•Organize and maintain IT resources•Lend IT support in areas such as networking, programming, and data entry etc. Show less

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  Smart Zambia Institute

  Jan 2021 - now

  Applications Officer

  Job Description•Undertakes effectively the proactive monitoring of applications, databases, system processes and interfaces in order to ensure technically focused ICT application support.•Undertakes effectively the identification and resolution of commonly occurring faults and their root causes and provides applications software support to ensure availability of services through the applications.•Efficiently provide support for acquired and in-house developed systems in order to assure high availability of the systems to users.•Development and management of system documentation, software tuning and system inventory in order to assure business continuity.•Capacity building for end-users in order to enable them to effectively utilize various ICT systems and applications in the performance of their work.•Carries out any other duties within the scope and purpose of the job as requested by management as duties and responsibilities change.•Active Directory •Microsoft Exchange •Content Management with WordPress Show less