Ana Rodrigues

Experience

• 

  Emirates

  May 2013 - Jul 2014

  Cabin Crew

  Responsible for the safety of the aircraft, including equipment and passengers. Ensure passengers needs by proving an excellent customer service.

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  BioMimetx

  Oct 2015 - Jun 2016

  Management Analyst

  Collect and analyse data in order to develop a strategy for a new product in the company.

• 

  EY

  Sept 2016 - Feb 2017

  Auditor

  Provide confidence to companies, investors and regulators in the validation of financial statements, business-critical information and processes.

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  Cabify

  Apr 2017 - Oct 2018

  Using internal resources to achieve and maintain asuccessful customer relationshipOptimizing communication processes with automatizationand fidelization activities (ex. Email Marketing)Analyse internal data, by understanding clients and business needs, to define the most effectivecommunication processes Using internal resources to achieve and maintain asuccessful customer relationshipOptimizing communication processes with automatizationand fidelization activitiesAnalyse internal data to define the most effectivecommunication processes

  • Customer Success Executive Senior

    Apr 2018 - Oct 2018

  • Corporate Account Manager

    Apr 2017 - Apr 2018
• 

  Nielsen

  Jan 2019 - Feb 2021

  Global Client Liaison

  Professional with full knowledge of all operational aspects of data production, owning the data quality and delivery to your Clients.Building and successfully managing relationships with both Clients and internal stakeholders, to ensure Client satisfaction with all operational aspects of their Nielsen engagement.Contribution on driving projects that enable stronger profitability, product evolution and quality enhancements.

• 

  NielsenIQ

  Feb 2021 - now

  Project Manager for Project Moonshot International. Ensure execution of the deployment plan: follow through with the owners to track progress, identify blocking issues, flag risks, help build mitigation plans and actively collaborate with team.Organize internal team meetings / workshops: create meeting agenda, prepare material, logistics, capture key notes and action items.Coordinate project internal communications to markets and to senior stakeholders: maintain internal website, prepare regular project report out to NIQ leadership, coordinate the recognition program.Centralize and organize information: create and maintain a repository of the project materials, compile KPIs and publish them.Collect data / inputs from markets on specific topics (including feedback gathering, gap analysis).Work independently within an established framework.Sets measurable goals, timeline, and meets them. Apply critical thinking and take the initiative to prioritize, research, troubleshoot, and resolve or escalate relevant issues. Show less - Key operational contact both externally (for the client) and internally (for Client Service and GBS onshore/offshore teams).- Daily coordination of onshore and off-shore teams to ensure deadlines are met and provide support on all doubts and queries, guaranteeing a seamless end-to-end operational data flow.- Direct communication with the clients via Global Headquarters and Market Research Teams, guaranteeing correct escalation and resolution of day to day queries, new business opportunities and technical data requirements.¬ Support the design and implementation of new offerings (services) into a business as usual environment. Show less

  • Project Manager

    Mar 2024 - now

  • Project Manager

    Jul 2022 - Feb 2024

  • Global Client Liaison

    Feb 2021 - Jul 2022