Geethanjali M

Experience

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  HCL Technologies

  Sept 2020 - Nov 2021

  Technical Support Analyst

  Acted as Team Leader at few instances and managed team performances .Promoted to Subject Matter Expert and sent daily reports to team leaders and maintained the queue.Worked for Deutsche Bank Client and provided technical ( Hardware and Software) support for their employees.Rendered Technical Support in high-volume, 24/7 environment & coordinated technical issues involving network, hardware and server operating systems and services.Mapped clients requirements, identified improvement areas & implemented measures to maximize CSAT levelsImparted technical training to new hires on board and guided them to ensure smooth transition into the roleManaged user profile, windows update, windows activation, RDP, active directory topology and management, group policy managementContributed to 50+ Knowledge Base article writing Show less

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  Microland Limited

  Nov 2021 - Mar 2022

  Senior Executive Service Desk

  Worked for Clifford Chance LLP and provided technical (Hardware and Software) support for their employees.Rendered Technical Support in high-volume, 24/7 environment & coordinated technical issues involving network, hardware and server operating systems and services.Providing support on OS upgradation, OS installation set-up, Bitlocker/ MBAM mangement.Windows activation understanding and troubleshooting, Active directory management.

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  Dell Technologies

  May 2022 - now

  Analyst, IT Technical Services

  Rendered Technical Support in high-volume, 24/7 environment & coordinated technical issues involving network, hardware and server operating systems and services.Managed user profile in Azure active directory administration (Azure Entra admin center), System Azure domain join and disjoin process. handled Microsoft Defender for office 365.Managing licensing and user access in Microsoft admin center.Managed user and device profile on Intune admin console, clear understanding of Company portal functionality using Intune admin console.Managing Microsoft Purview accounts for exchange online supporting email hygiene, Sensitivity labels and sensitivity labels policies DLPManaging user profile in On-Prem Active directory for user account enabling, lockout, reset, access addition etcProviding support on OS upgradation, OS installation set-up, Bitlocker/ MBAM administration, troubleshooting windows OS. Show less