Adrian Negrete

Experience

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  MICRO ABRASIVOS SA DE CV

  Feb 2005 - Jan 2008

  Quality Manager

  -Quality assurance & Quality System Management (TS 16949) -Lean manufacturing (TPM LEADER) -Development and implementation of statistical process control -ISO 17025 Management & Certification -Business Excellence leader

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  Philips

  Feb 2008 - Feb 2012

  Medical devices Quality & Regulatory Manager

  -Develop and implementation of Quality System ISO 13485.-Customer complaint management (LATAM project based on HQ STANDARD) -Validation of process and risk assessment ISO 14971.-Statistical process analysis, -LATAM Leader on lean-sigma projects (corporative Black belt Certification)-Regulatory Management-Responsible of internal program of development of KPIS (CPK & PPK). -GMPs strategy design and implementation

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  Nestlé Nespresso SA

  Feb 2012 - Aug 2017

  Technical & Quality Manager at Nespresso

  -Quality assurance & Quality System Management-Design and management of after-sales service-Complaint Management-SHE Management (OHSAS 18000 & ISO 14000) -Sensory Lead (Brand Ambassador)-Leansigma implementation

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  Nestlé

  Aug 2017 - Sept 2022

  Nescafe Dolce Gusto Global Operations & Quality Manager

  -CMO Leader -Quality lead (R&D, Factories, Suppliers & Markets)-Food & coffee Machine quality management -Lead auditor ISO 9000, FSCC 22000-Consumer insight management -Regulatory co-pilot

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  Nestlé Nespresso SA

  Sept 2022 - now

  Global Quality Manager

  - Drive quality in products and services, and compliancy in safety, health, environment standards.- Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par.- Ensure certification and verification audits are passed and assure that actions are followed up- Ensure safety, health, and environmental compliance to local legislation & drive environmental initiatives in line with Nestlé strategy and standards.- Drive root cause analysis of top customer complaints & solution for continuous improvement of customer service quality throughout functions.- Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech.- Facilitate omnichannel customer-facing knowledge management.- Drive the organization’s business results by making tactical and operational decisions by building the department in a sustainable way.- Define and drive the right initiatives to achieve business results.- Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX- Manage and monitor the budget within the subdepartment-Drive improvements and efficiencies in the organization by collaborating with other departments Show less