Maxwell Crystal

Experience

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  Target

  Oct 2013 - Nov 2020

  Sales Associate Assistant Manager

  Provided exceptional customer service, supported sales planning and logistics, managed backroom operations, performed audits, and ensured inventory accuracy in a fast-paced environment.

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  Microsoft

  Jan 2017 - Jul 2019

  XBOX SUPPORT / XBLPET

  Provided expert support for Microsoft and Xbox products, addressing inquiries via live chat and ticket manager, assisting enforcement team with automated reports, and engaging with the community on Xbox forums.

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  Sentara Healthcare

  Sept 2019 - Jun 2022

  Patient Access Specialist

  Verifying patient information for accuracy, scheduling appointments, processing discharges, managing sensitive information, addressing patient and family inquiries, and assisting the emergency department with various situations as needed.

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  Pearl Abyss America

  Jun 2022 - now

  Operations - Live Service Game Master [Mid-level]

  Overseeing in-game events, optimizing player engagement, & providing key insights for game improvements.This role involves monitoring live-service issues, player sentiment, & community feedback while ensuring positive interactions & collaborating with teams to resolve technical issues & enhance game performance.Key responsibilities include:• Monitoring live-service issues and community feedback for actionable insights.• Managing and moderating a large Discord community, fostering a positive atmosphere.• Assisting in QA testing, identifying bugs, and collaborating with development teams.• Leading CS agents across multiple regions for seamless operations and support.• Creating guides and materials to increase player retention and engagement.• Monitoring in-game statuses and addressing disruptions to ensure smooth operations.• Coordinating with teams to improve player experience through data-driven decisions. Show less