Bryan Zendron

Experience

• 

  City Hall of Santana de Parnaíba

  Apr 2017 - Oct 2017

  Service Desk Analyst

  • Provided high-quality technical support and monitored IT infrastructure to ensure the availability and performance of systems.

• 

  Mercado Livre

  Oct 2017 - Dec 2018

  Junior Fraud Prevention Representative

  • Played a crucial role in analyzing fraud patterns and implementing strategies for risk mitigation.

• 

  City Hall of Santana de Parnaíba

  Jun 2019 - Nov 2020

  Service Desk Analyst

  Remote support, Service Order assistance, Corporate Email management, user management through Active Directory, computer management through IPAM, Software Installation and Configuration, Printer Installation and Configuration, Service Desk support, monitoring of units through Zabbix and Nagios Core.

• 

  Exsen - Excelência em Seguros e Benefícios

  Nov 2020 - Apr 2021

  • Control Desk Assistant

    Dec 2020 - Apr 2021

  • Database Assistant

    Nov 2020 - Dec 2020
• 

  Prefeitura de Santana de Parnaíba

  May 2021 - now

  • Leadership of interns in the development of dashboards and KPIs using Power BI, resulting in actionable analyses for decision-making.• Automation of data acquisition processes using Python, optimizing data collection, cleaning, and transformation.• Created reports and data visualizations that contributed to operational efficiency and strategic enhancement.

  • Coordenador de Business Inteligence

    Apr 2024 - now

  • Data Analyst

    May 2021 - May 2024