Lisa Frank

Experience

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  Delco Electonics (Delphi E&S)

  Mar 1990 - Jun 2007

  ECAD Designer/Mfg Supervisor/Program Coordinator

  • Designed and modified multi-layer Printed Circuit Boards and verified accuracy on other designer’s boards• Devised, wrote and implemented procedures for improvements in current ECAD processes• Created and implemented Circuit Board Design Standards and ensured compliance• Corporate instructor for ECAD Engineering tools• Technical writer of CAD process training manuals• Supervised team of 20+ Manufacturing Operators in hybrid substrate department• Assigned resources and planned production activities to achieve delivery, quality, inventory and productivity goals• Developed, analyzed and maintained Project Schedules• Supported Team Leaders and assisted in achieving project deadlines• Assisted in production readiness activities and execution of circuit board builds• Coordinated Design & Stage Reviews with engineers• Identified and resolved project roadblocks Show less

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  Hewlett-Packard

  Jun 2007 - Apr 2016

  • Interfaced between the ES Service Desk and global ES site support teams to enhance support and productivity of the engagement. Knowledgeable in Service Manager, Service Now, GCSS and EKMS tools.• Focused on customer needs with specific attention to improving Service Desk and Site Service relationships, operations and performance • Analyzed CSI eSurveys – categorized reasons for DSAT and provided metrics for trends and identified engineers who were repeat offenders for corrective action. Communicated to SvD the DSAT surveys that were resolved by Site Support, however low scores were intended for SvD.• Analyzed HW IMAC billing report and communicated to SvD for follow up on tickets that were miscoded, incidents, out of scope, accessories and SW IMACs to eliminate them from future HW IMAC billing reports• Standardized many of the Site Support processes for global consistency• Reviewed weekly WPS Dashboard missed SLAs and collaborated with ADMs to determine Root Cause to reduce future missed SLAs• Improved FCR rates at the Service Desk based on input received from Site Support• Assisted in the Application and Service Onboarding process. Monitored NSSR status and Onboarding Questionnaire submissions and scheduled meetings and workshops to facilitate the Onboarding process. Provided new HP Lilly employees with necessary material for being onboarded to the Lilly account. Show less • ITAP Q&A Configuration Lead – finalized the design, creation, tool configuration and ongoing maintenance for over 4000 SAP configurable items. Worked with catalog team members to define a strategy which facilitated meeting Q&A configuration milestones and the release of an accurate, user-friendly and complete catalogue of products and services to the Shell community• Client and Supplier facing analytical role utilizing clear, concise communication between all disciplines• Determined and documented strategy to analyze large volumes of catalog data and worked with suppliers to consolidate services and products into meaningful information • Liaised with the supplier's technical SMEs to compare, evaluate and finalize all required catalog data • Managed ITSM Master Release Forecast for all components and their releases• Facilitated HP/Lilly Design Board Review Meetings and Maintain SharePoint Design Board Review Workspace Show less

  • ITO Service Delivery Consultant/Project Manager

    Apr 2011 - Apr 2016

  • Test Lead

    Mar 2010 - Apr 2011

  • ITO Service Delivery Consultant

    Apr 2008 - Mar 2010

  • Business Services Analyst-Advanced

    Jun 2007 - Apr 2008
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  Indiana University Kokomo

  May 2016 - Sept 2022

  Executive Administrative Assistant to the Chancellor

  • Support Chancellor, Chief of Staff, Regional CIO, Vice Chancellor for Finance & Director of External Relations & Public Affairs by organizing and coordinating calendars, compiling and editing emails and professional school documents• Schedule campus events and food services• Reconcile Procurement Card and process payments and reimbursements• Schedule travel for Chancellor and Chief of Staff (and others as needed)• Organize and maintain Affirmative Action files• Submit Requisitions and process Purchase Orders• Greet guests and answer phone calls in a professional manner Show less

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  Purdue University

  Sept 2022 - now

  Project Manager IT Purdue University