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Kenwin Tuazon

Kenwin Tuazon

Student Assistant

Followers of Kenwin Tuazon251 followers
location of Kenwin TuazonCentral Luzon, Philippines

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  • Timeline

  • About me

    CX IT Support for North America

  • Education

    • Holy Angel University

      2015 - 2020
      Bachelor's degree Information Technology

  • Experience

    • Holy Angel University

      Jul 2016 - Jan 2020
      Student Assistant

      Workstations:University Library ECE laboratoryMarketing DepartmentUniversity Registrar - HS & LES Records

    • MVP Asia Pacific Inc

      Jun 2019 - Nov 2019
      Software Quality Assurance Intern

    • Shidaikeji Technology Corporation

      Aug 2020 - Apr 2023
      Information Technology Technical Support

    • TOA Global

      Apr 2023 - now
      CX IT Support

      - Responsible for manning support channels and capturing and escalating.resolving and monitoring reported IT incidents and service requests.- Support customers by resolving and answering concerns, requests, and inquiries.and/or routing tickets to the appropriate resolvers for immediate support.- Ensuring that relevant details are completely captured and documented.- Install and/or troubleshoot applications as approved by Infosec.· Onsite desktop setup/movements· Other admin-specific tasks from other service desk-supported functions· Ensure the accuracy and completeness of the cases. Show less

  • Licenses & Certifications

    • Scrum Foundation Professional

      CertiProf
      Jan 2021

    • Cyber Security Foundation

      CertiProf
      Jan 2021

    • Inbound Marketing Certification

      HubSpot Academy
      Apr 2019
      View certificate certificate

    • NSE 1 Network Security Associate

      Fortinet
      Oct 2020

  • Volunteer Experience

    • Usher

      Issued by Clark CSR Association Inc. on Sept 2019
      Clark CSR Association Inc.Associated with Kenwin Tuazon